HVAC General Manager

Home Base: Daytona, FL | Additional Oversight: Melbourne, FL

Compensation: $80,000–$90,000 annually + Monthly Incentives/Bonus Opportunities

The General Manager is the senior operational leader responsible for overseeing both the Daytona and Melbourne One Hour Heating & Air Conditioning branches. This role drives revenue, profitability, operational performance, and team development across both locations. The GM ensures each branch delivers exceptional customer service, maintains a strong safety culture, and consistently executes company standards.

We are seeking a proven leader with a strong background in residential HVAC service, multi-site leadership experience, and the ability to build high-performing teams.

• Full ownership of P&L performance, budgeting, and financial goals for both Daytona and Melbourne branches.
• Track and improve KPIs such as conversion rates, average ticket, maintenance memberships, install performance, and customer retention.
• Review financial reports and implement branch-specific improvement strategies.
• Lead growth strategies, market expansion efforts, and revenue initiatives across both locations.

• Lead and develop Branch Managers, Operations Managers, Field Supervisors, Advisors, and Technicians across both branches.
• Set clear performance goals, expectations, and accountability standards.
• Conduct regular one-on-ones, coaching sessions, and performance evaluations.
• Build a culture of teamwork, operational discipline, and continuous improvement.

• Serve as a "leader of leaders," developing future managers and high-potential team members.
• Oversee technician and leadership training programs at both sites.
• Support recruiting, hiring, promotions, and succession planning.
• Maintain an inclusive, positive, and productive work environment.

• Enforce company safety protocols and OSHA standards across both locations.
• Conduct safety audits, track incident trends, and ensure corrective actions are implemented.
• Maintain compliance with licensing, permitting, codes, and brand standards.

• Ensure a consistent 5-star customer experience across all service and install operations in Daytona and Melbourne.
• Oversee escalated customer concerns and ensure effective service recovery.
• Monitor callbacks, rework, and warranty trends; implement corrective improvements.
• Promote professionalism and customer-first behavior across both teams.

• Oversee daily operations for service, maintenance, and installation departments at both branches.
• Ensure SOPs, process consistency, and brand standards are executed at a high level.
• Lead operational improvements, special projects, and branch growth initiatives.
• Partner with Dispatch, Sales, Warehouse, and Office teams to ensure alignment and performance.

• Ensure facilities, vehicles, tools, and equipment at both Daytona and Melbourne locations meet safety and brand standards.
• Oversee fleet maintenance, readiness, and asset tracking.

• Required: Residential HVAC service experience.
• Required: Leadership or management experience in HVAC or residential home services.
• Multi-site leadership experience strongly preferred.
• Prior Branch Manager or senior operational leadership experience preferred.
• Demonstrated success managing P&Ls and driving revenue growth.
• Knowledge of permitting, OSHA standards, codes, and field operations.
• Experience with field service software (ServiceTitan strongly preferred).
• Excellent communication, leadership, and decision-making skills.
• Minimum 5+ years supervisory/management experience; trades experience preferred.

• Strong business acumen and revenue-driven mindset
• Ability to motivate, develop, and lead teams across multiple locations
• High operational discipline and process adherence
• Strategic thinker with strong execution capability
• Customer-focused and committed to quality and safety

• Combination of office, field, and jobsite environments
• Travel required between Daytona and Melbourne branches
• Flexibility for early mornings, evenings, or occasional weekends

We are proud to offer a competitive and comprehensive benefits package, including:

• 401(k) with Employer Match
• Company Vehicle & Fuel Card Provided
• Comprehensive Health Benefits – HMO, PPO, HDHP options
• 40% Employee Discount on services
• Paid Time Off & Paid Holidays
• Immediate Access to Benefits the first of the month after 30 days
• Career Growth Opportunities across Service Minds (Mister Sparky, One Hour, Benjamin Franklin Plumbing)
• Supportive Work Environment with ongoing training and development
• Health Savings