Customer Service Representative

About IKS Health

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With about 12,500 plus employees globally, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

Our Vision

Healthier Consumers, Happier Providers, Thriving Organizations, Successful Healthcare for All

About Us

● We are an on-site Patient Contact Center environment.

● Individual performance measurement while working within a team atmosphere

● Comprehensive 4 weeks training program

● Pay for Performance

● Opportunities for career growth

Position Overview

This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.

Responsibilities:

● Communicate with patients via inbound and outbound phone calls

● Provide knowledgeable answers to questions regarding medical bills and accounts

● Understands and adheres to all regulatory compliance areas, policies and procedures (including

HIPAA and compliance requirements)

● Provides excellent customer service and timely response to questions and issues related to

benefits, billing, claims, payments, etc.

● Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility,

adjustments and write-offs and handles each situation accordingly

● Explains charges, answers questions, and communicates a variety of requirements, policies, and

procedures regarding patient financial care services and resources to patients

Qualifications

Required:

● Excellent organization, customer service and communication skills

● Moderate computer proficiency including working knowledge of Microsoft Office and/or Google

Suite Tools

● Problem solving skills, good judgment, attention to detail, and follow-through are a must

● Ability to multi-task and work within multiple systems at the same time.

● Able to work with little or no supervision

Preferred:

● Experience in customer service (1-2 years)

● Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)

● On-site patient contact center (call center) experience (1 year)

Job Type: Full-time, On-site. (Working Window: 7a.m. - 7p.m. CST. )

Job Pay: $ Bi-lingual) per hour

Supplemental Pay types:

● Variable incentive program

IKS Health offers a comprehensive benefits package including medical, dental, vision, life

insurance, long term and short-term disability, AD&D, etc.

Please copy and paste the link below to apply directly to this position

Job Type: Full-time

Pay: $ $19.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending