Desktop Support Technician

firstPRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required.

Some of the day-to-day responsibilities of this role include:

• Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
• Monitor and respond to helpdesk tickets
• Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
• Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
• Manage support calls for printer break/fix services
• Support and distribute company-owned mobile devices
• Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
• Participate in on-call rotation for emergency support phone queue
• Assist in supporting the company's security posture
• Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements

THE CANDIDATE

• BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
• Minimum five (5) years of experience in a desktop support and end-user support role
• Windows 10/11 Pro support
• Desktop and hardware configurations, including Thunderbolt docking solutions
• Apple iOS device support
• LAN-based imaging