Operations Unit Supervisor/Leader

Are you a dynamic leader with a passion for empowering teams and driving results? GEICO is seeking a forward-thinking and motivated
Operations Unit Supervisor/Leader
to join our management team. This role offers the opportunity to lead and develop associates in our growing Sales, Services, Claims, and Commercial organizations. If you have at least two years' supervisory experience managing teams and a commitment to delivering exceptional customer experiences, we want to hear from you

Success in this role is built on the foundation of
GEICO's core leadership behaviors
:

• Ownership
  : You take responsibility for outcomes in all scenarios.
• Adaptability
  : You navigate dynamic environments with creativity and resilience.
• Leading People
  : You empower individuals and teams to achieve their best.
• Collaboration
  : You build and strengthen partnerships across organizational lines.
• Driving Value
  : You use data-driven insights to align actions with strategic goals.

What You'll Do:

• Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.
• Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims.
• Personalize your leadership approach to develop team members' skills, fostering their growth and ensuring they consistently exceed customer expectations.
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
• Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
• Address escalated customer concerns with professionalism and empathy, modeling GEICO's dedication to service excellence.
• Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience.
• Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

What We're Looking For:

• Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
• Experience successfully managing teams in insurance, financial services, call center, retail or other industries.
• Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required).
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
• Strong results orientation, with a history of meeting or exceeding performance goals.
• Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
• Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.

Why Join GEICO?

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
• Inclusive Culture: Join a company that values diversity, collaboration, and innovation.
• Workplace Flexibility: Benefit from a hybrid work model—80% in-office, 20% remote after training—and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year.
• Professional Growth: Access GEICO's industry-leading training programs and development opportunities:
• Licensing and continuing education at no cost to you.
• Leadership development programs and hundreds of eLearning courses to enhance your skills.

Additional Perks:

• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
• 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your