Site Operations Assistant Manager, Rushmore Mall

At VENU+ , work feels like play — but with purpose.

As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world's top destinations. From ScooterPals Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. 

If you're seeking a career that's dynamic, rewarding, and full of opportunity, you'll find it at VENU+ .

At VENU+ , we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally:

Benefits Available to Qualifying Full-Time and Part-Time Employees:

• Flexible Time Off – Paid time off that grows with tenure, along with paid holidays.
• Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.
• Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options
• And more

Grow your career with great benefits—and even better people

Responsibilities

The Site Operations Assistant Manager is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation. The Site Operations Assistant Manager has overall ownership for their assigned area and will work directly with the Site Operations Manager to set expectations for their team, deliver results that exceed expectations, and grow the business.

• Assists with managing and developing a well-trained team responsible for providing guest service while keeping arcade equipment maintained 

• Provides leadership and training to the service team on customer service, safety, and maintenance as well as policy and procedures  

• Work with the Site Operations Manager to develop operational policies, procedures, and workflows that lead to efficient and effective operations of the team 

• Maintains compliance with all company and customers safety standards, monitors team to ensure safe work practices are employed when servicing equipment and work areas are clean/orderly 

• Prepares and forecasts labor plans for the year, monitors labor usage, and controls labor costs 

• Collaborates with manager to address any service issues or concerns timely, focusing on delivering excellent service as well as achieving and exceeding our service commitments 

• Oversees a cashiering function to ensure the accuracy and timeliness of collections, deposits, and reports to prevent cash variances 

• Ensures that staff maintain a professional appearance by adhering to uniform policy 

• Performs other duties as assigned 

• 1-2 years of Leadership experience 

• Excellent communication, time management, planning, and organizational skills 

• Delivers exceptional customer service with a professional demeanor 

• Tech-savvy and mechanically inclined 

• Proficient in Microsoft Office  

• Able to work a flexible schedule that includes nights, weekends and/or holidays