Business Analyst

Business Analyst – Enterprise Document Automation (EDA)

New York City Department of Social Services (DSS)

Brooklyn, NY | Hybrid | Contract (GSA MAS IT Solutions)

About DSS

The
New York City Department of Social Services (DSS)
supports millions of New Yorkers through essential programs that provide food, housing, healthcare, and employment services.

The
Information Technology Services (ITS)
division powers this mission — delivering the infrastructure, automation, and applications that make equitable service possible across the city.

As part of DSS's ongoing modernization efforts, ITS is seeking a
Business Analyst
to join the
Enterprise Document Automation (EDA)
initiative — a key project transforming how DSS creates, manages, and delivers vital communications to clients.

The Role

The
Business Analyst
will serve as the bridge between business needs and technical implementation within the
EDA Project
, which modernizes DSS's
IBM FileNet IS/P8
enterprise content management ecosystem.

You'll work closely with developers, QA teams, and stakeholders to define requirements, streamline workflows, and ensure all communications meet accessibility, compliance, and multilingual standards (per
Local Law 30
).

What You'll Do

• Elicit and document
  functional requirements
  for forms, notices, and client communications that include dynamic data, variable text, and reusable components
• Translate business needs into
  clear specifications
  for development, testing, and deployment
• Define
  process flows
  and identify dependencies that affect document automation and translation workflows
• Ensure compliance with
  LL30
  by designing requirements that support communications in
  12 languages
• Review requirements and obtain stakeholder sign-off
• Analyze current systems, document as-is processes, and recommend improvements
• Facilitate
  cross-functional collaboration
  among technical teams, business stakeholders, and program leaders
• Prepare management reports, progress updates, and documentation for leadership review

What We're Looking For

• 5+ years
  of experience as a
  Business Analyst
  on enterprise-scale IT or document management projects
• Strong ability to
  elicit, document, and validate requirements
  from diverse stakeholders
• Experience with
  enterprise content management (ECM)
  or
  document automation systems
  (IBM FileNet, OpenText, or similar)
• Familiarity with
  Agile
  or
  Waterfall SDLC methodologies
• Understanding of
  workflow automation
  and
  data-driven communications
• Experience with
  multilingual compliance or accessibility standards (LL30, 508, WCAG, etc.)
  preferred
• Excellent written, verbal, and analytical communication skills
• Experience in
  government or large public-sector projects
  is a plus

Why Join DSS

• Purpose:
  Shape how technology supports equitable access to public services for all New Yorkers
• Impact:
  Contribute to a high-visibility modernization project improving client communication and compliance
• Collaboration:
  Work with skilled IT, policy, and program professionals
• Growth:
  Strengthen your expertise in business analysis for enterprise systems and automation

Details

Location:
Brooklyn, NY (with potential hybrid flexibility)

Type:
Contract | GSA MAS IT Solutions | Full-time

Eligibility:
Must be legally authorized to work in the U.S.

Apply Now

If you're a detail-oriented business analyst passionate about bridging technology and public impact, we'd love to hear from you.

Apply today with your resume and a short note highlighting your experience with
enterprise system analysis or document automation projects.