Service Technician Level 1- Entry Level

Job Summary
The Service Technician I is an entry-level position within the Security Surveillance Division. This role supports the installation, monitoring, and servicing of surveillance systems, working under the guidance of senior technicians and management. The Technician I is responsible for handling basic technical tasks, documentation, equipment checks, and customer interactions while maintaining the highest standards of safety, professionalism, and accountability.
Essential Duties & Responsibilities
Installation & Setup

• Assist senior technicians with the installation of surveillance cameras, cabling, and related hardware.
• Feed, route, and secure cables through access holes, roof spaces, and walls to connect to fixture outlets.
• Adjust and position cameras to achieve optimal coverage based on project design.
• Fabricate and assemble basic camera systems using hand tools and hardware.

Monitoring & Software Use

• Learn and operate monitoring and connection software (e.g., Avigilon, HikVision firmware).
• Monitor live feeds for suspicious activity, follow security protocols, and assist in dispatching calls to law enforcement if necessary.
• Understand bandwidth requirements, connection speeds, and the impact of environmental factors on system performance.

Equipment & Logistics

• Verify and prepare equipment and supplies for field crews, ensuring drivers and technicians have the necessary tools.
• Assist with loading and unloading heavy equipment; operate forklifts or skid-steer loaders when certified.
• Inspect equipment and vehicles against checklists to ensure readiness and safety compliance.
• Track and maintain accurate records of equipment use, maintenance, and job-related paperwork.

Quality Control & Documentation

• Complete job checklists, reports, and paperwork accurately and on time.
• Conduct visual inspections of completed work to confirm quality standards are met.
• Support managers in developing and enforcing accountability and quality control measures.
• Maintain documentation required for compliance, safety audits, and client confirmation.

Customer Service & Communication

• Interact with clients professionally during site visits and service calls.
• Communicate with sales staff and management regarding project needs, issues, or updates.
• Represent the company with a courteous and professional demeanor at all times.

Safety & Compliance

• Consistently wear and maintain personal protective equipment (PPE) as required.
• Successfully complete all assigned safety training courses (Boom lift, Scissor lift, Fall Protection).
• Promote personal safety and ergonomics while working in diverse environments.
• Report unsafe practices, hazards, or violations immediately to management.

Professionalism & Work Habits

• Arrive on time and prepared for work daily, maintaining punctuality and reliability.
• Exhibit flexibility and willingness to learn new technologies and adapt to changing job requirements.
• Uphold company policies, procedures, and values in all work activities.

Required Qualifications
To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or G.E.D.
• Valid Texas Driver's License with good driving record.
• Ability to pass a Fit Test, drug test, and background check.
• Computer proficiency: Windows-based programs, Microsoft Word/Excel, ability to type 65 WPM.
• Basic math, literacy, and documentation skills.
• Ability to learn new technologies quickly (connection speeds, software, monitoring tools).
• Strong observation skills, attention to detail, and punctuality.
• Ability to lift and load heavy equipment; climb ladders; work outdoors in varying conditions.
• Basic math skills, ability to read spreadsheets/lists, and fluency in English (read, write, speak).
• Sense of urgency, initiative, follow-through, and pride in work.
• Team-oriented mindset with the ability to work in a growing, fast-paced environment.

Preferred Qualifications

• Prior experience with surveillance equipment, installations, or technical support.
• Experience using Avigilon, HikVision, or similar monitoring platforms.

Work Environment & Physical Requirements

• Ability to sit, stand, walk, and climb ladders for extended periods.
• Manual dexterity to enter data, operate tools, and handle cabling/equipment.
• Regular exposure to indoor/outdoor environments, including hot, cold, and inclement weather.
• Must be able to lift and carry up to 50 lbs. unassisted.
• Requires close and distant vision (with corrective lenses if necessary).

Core Competencies
The skills, knowledge, and behaviors you need to do the job well.

• Safety Focus – Adheres to safety standards and PPE use
• Learning Agility – Quickly adapts to new technologies and procedures.
• Reliability – Dependable in attendance and task completion.
• Customer Service – Interacts with clients professionally and courteously.
• Accountability – Completes paperwork and duties accurately; enforces company standards.
• Teamwork – Works collaboratively with supervisors, peers, and customers.

Performance Criteria
The standards and measurable outcomes that show you're doing the job well.

• Job documentation and inspections are accurate and timely.
• Equipment is properly maintained and tracked.
• Customer service standards are consistently met.
• Safety training and PPE compliance are maintained at all times.
• Demonstrates initiative, punctuality, and professionalism in all tasks.

Disclaimer Statement:
This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. This job description does not constitute a contract of employment and is subject to change at the company's discretion.

Equal Employment Opportunity Statement
Danner's Incorporated is an Equal Opportunity Employer and prohibits discrimination or harassment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by law. We are committed to providing a workplace that is free from discrimination and harassment and where all employees are treated with respect and dignity.