Receptionist / Customer Service Representative

Job Overview
The Satellite Store Receptionist is the first point of contact for customers visiting the Lucedale location. This role supports the customer experience through greeting visitors, processing payments, and providing general assistance to the field technicians.

This position does not schedule jobs or manage store operations; scheduling and project routing are handled in Pascagoula.

Duties

1. Customer Service & Front Desk Support

• Greet all walk-in customers with friendliness and professionalism

• Answer incoming phone calls that may apply to local store orders. Pascagoula will take most incoming calls.

• Provide accurate basic information about available services

• Process customer payments and issue receipts

• Maintain a clean, welcoming lobby environment

2. Administrative Assistance

• Enter basic customer details into all POS systems (as requested)

• Upload photos, job notes, or documents when needed

• Assist technicians with printing, paperwork, or supply needs

• Keep track of inventory forms and communicate to Pascagoula

• Accept delivered signed off material tickets, log them properly and send to Pascagoula for scheduling.

3. Communication & Coordination

• Work closely with Pascagoula scheduling/dispatch/auto

• Notify the corporate team of customer concerns, complaints, or escalations

• Relay messages accurately to technicians or remote supervisors

• Support central office processes such as HR and Finance requests or forms

4. Professionalism & Reliability

• Maintain consistent attendance and punctuality

• Uphold Dixie Glass's brand image and values

• Follow all policies and confidentiality guidelines

Requirements

• Customer service or reception experience preferred

• Friendly, positive, and professional demeanor

• Strong communication and phone etiquette

• Basic computer skills (POS training provided)

• Ability to multitask and stay organized

• Dependable and self-motivated

This position offers an engaging work environment where organizational skills and customer service excellence are valued. The successful candidate will play a key role in ensuring smooth daily operations while providing outstanding support to clients and team members alike.

Pay: $ $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person