Customer Success Manager

Job Description
*About the Role
We're looking for a
Customer Success Manager *
who thrives on building relationships, solving problems, and empowering others. In this role, you'll act as the main point of contact for existing customers, ensuring they receive top-tier service and support. You'll also work closely with our local franchisees, providing hands-on training and mentorship to help them succeed in their day-to-day operations.

This is a great opportunity for someone who loves to be out in the field, is proactive, and enjoys a mix of customer engagement, service, and operational support.

What You'll Do

• Serve as the primary liaison for a portfolio of existing customers, maintaining ongoing communication and managing service satisfaction
• Conduct new customer onboarding, ensuring a smooth and positive setup process
• Deliver field-based and classroom training to both new and existing franchisees on operational procedures, service standards, and client management
• Provide quotes and proposals for additional services, helping customers maximize the value of their partnership
• Document all customer and franchisee interactions in CRM or internal systems
• Address service-related inquiries and resolve any client issues with professionalism and urgency
• Occasionally assist with loading or preparing equipment for franchisees (light-duty, hands-on support)

What We're Looking For

• Prior customer service, client-facing, or