Receptionist Part-Time

The primary role of the receptionist is to support Cumberland Youth & Family Services by knowledgably answering inquiries by phone and in person and to greet clients and visitors. The receptionist is often the first person a client or guest encounters and sets a foundation for their perception of our agency, programs and services.

Position Requirements:

Education: High School graduate

Experience: Prior reception work experience preferred

Technical Skills:

• Telephone system familiarity
• Good verbal communication skills
• Customer service skills
• Organizational skills

Social Skills:

• Ability to respond to clients in person and over the phone with nonjudgmental empathy for a diverse population of clients
• Ability to respond appropriately in emergency situations.
• Ability to function independently
• Demonstrate flexibility and a teamwork capacity within the agency

Key Expectations/Responsibilities:

The duties and responsibilities of the Receptionist include:

• Answering the locked door, greeting and welcoming clients and visitors as soon as they arrive
• Determine the nature and purpose of the visitor or client and direct them to the appropriate person or area
• Ability to manage high stress situations involving clients who may become escalated
• Resolving client schedule issues or referring them to the appropriate staff as needed
• Answering, screening and forwarding incoming phone calls
• Providing information about Cumberland Youth & Family Services, our programs, services, staffing and events
• Maintaining office security by following safety procedures and controlling access to the restricted parts of the Parr Administration Building
• Keeping the reception area tidy and presentable, with all necessary supplies and materials
• Assist with Parr Administration Building event setup and coordination
• Assist with special projects and other job-related duties to support agency operations, as assigned.

Working Conditions/Physical Requirements:

Must have visual and auditory acuity. Must be able to lift up to (30) thirty pounds to move donations. Must be able to distinguish both light and audio signals on telephone system

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties.

Job Type: Part-time

Pay: $ $21.00 per hour

Expected hours: 20 per week

Experience:

• Receptionist: 1 year (Preferred)

Work Location: In person