Client Care Coordinator

Client Care Coordinator

A fast-paced, top-performing real estate team is seeking a driven and dynamic Client Care Coordinator. This key team member delivers exceptional support to both agents and clients by managing transaction details, providing world-class service, and maintaining efficient communication. The ideal candidate is dependable, organized, articulate, tech-savvy, and thrives in a fast-paced environment. A desire to learn, grow, and contribute to a high-energy team is essential.

Key Qualities:

• Professional, positive, and polished communication style
• Strong problem-solving and multitasking abilities
• Highly organized with meticulous attention to detail
• Adaptable and calm under pressure
• Friendly and people-oriented with excellent customer service skills
• Able to prioritize tasks and meet deadlines consistently

Primary Responsibilities

• Manage all aspects of buyer and seller transactions from contract to close
• Coordinate title, escrow, mortgage, and appraisal processes
• Schedule inspections and track repair completion
• Maintain consistent communication with clients, agents, lenders, title companies, and vendors
• Ensure all required documents are submitted for compliance
• Organize possession details and moving timelines
• Schedule, and coordinate closings
• Enter and manage client information in CRM database
• Conduct 30-day client follow-up check-in calls
• Make client care and event confirmation calls to agent database
• Collect testimonials and client experience feedback
• Track daily agent activities and report key metrics to CEO
• Assist with team marketing initiatives, event coordination, and promotional projects as needed
• Create simple marketing materials and communication pieces using Canva

Required Skills & Experience

• Proficient with Google Workspace (Docs, Sheets, Drive, Calendar, Gmail)
• Comfortable with CRM systems and data entry
• Strong customer service mindset
• Excellent written and verbal communication
• Familiar with Canva and basic marketing tools
• Able to support event planning and small marketing projects
• Quick thinker who can adapt and shift priorities
• Self-motivated with a high level of initiative
• Strong team player with a collaborative spirit
• Dependable with consistent follow-through
• Exceptional accuracy and attention to detail

Job Type: Full-time

Pay: $40, $50,000.00 per year

Benefits:

• Paid time off

Work Location: In person