Part Time Service Representative 1

Salary Start: $ $26.40

Report To: Assistant Branch Manager

With the goal of enhancing lives, fulfilling dreams and building communities this position is responsible for processing a wide variety of member transactions, while consistently uncovering members financial needs, deepening member relationships. We delight our members in every interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, deepening member relationships, and making a personal effort to make members feel they belong and are important to the credit union.
• Welcome members and accurately process a wide variety of transactions.
• Ability to work and understand credit union operating system, balance cash drawer and perform other operations functions accurately and timely.
• Ask members appropriate open ended questions to understand their financial needs. Make applicable recommendations and/or referrals to specialists which help the member achieve their financial goals.
• Performs such other duties as assigned, which may include, occasionally working at other branches or departments.
• Ability to learn, use, understand, and promote all credit union digital delivery channels.
• Maintain knowledge of and adhere to all compliance and regulatory standards including internal policies.
• Effectively incorporates CARES Principles in daily behaviors and interactions:
  • Connect Create a welcoming, energized, and warm environment
  • Ask Discover and confirm others needs to ensure they feel understood and known
  • Resolve Take personal and full responsibility for meeting others needs
  • Elevate Commit to long-term personal and organizational growth and improvement
  • Strengthen Invest in our Numerica community and beyond.

SUPERVISORY RESPONSIBILITIES:

No requirement.

PERFORMANCE STANDARDS:

The ability to handle cash transactions quickly and accurately. Must present oneself in a positive, professional, cooperative manner toward members and fellow teammates with sound interpersonal skills. Professional appearance and demeanor.

EDUCATION and/or EXPERIENCE:

Minimum: High school diploma or general education degree (GED); plus minimum of 6 months related experience and/or training as a teller/service representative, customer service with cash handling. Preferred: Relevant training in a credit union,