Box Office Supervisor

The Box Office Supervisor supports the daily ticketing and box office operations for PSQ Productions-managed events and venues, including Winter Fest OC and Great Park Live. Working under the direction of the Director of Ticketing & Group Sales, this role ensures smooth, accurate, and guest-focused on-site operations.
The Supervisor provides hands-on leadership to ticket sellers, scanners, and guest service representatives; assists with POS setup and troubleshooting; and upholds cash-handling, reporting, and customer-service standards across all ticketing and entry points.

Location

Orange County Fairgrounds (Costa Mesa) & Great Park Live (Irvine)

Event & Box Office Operations
· Support daily box office setup and breakdown, including POS terminals, printers, scanners, and ticket stock.
· Supervise ticketing and scanning staff during active event hours, ensuring accuracy, professionalism, and efficiency.
· Coordinate will-call, guest lists, ADA access, and credential distribution.
· Monitor and maintain line flow, providing real-time problem solving for entry or scanning issues.
· Ensure all box office and gate procedures follow PSQ's service and financial protocols.
Customer Service & Guest Experience
· Serve as on-site point of contact for ticketing and guest service inquiries.
· Resolve ticket or access issues in real time with professionalism and empathy.
· Communicate event policies clearly to guests and staff to maintain a positive experience.
· Support ADA and VIP guest processes, ensuring smooth arrival and entry.
Sales Reconciliation & Reporting
· Assist with end-of-day sales reconciliation, cash counts, and POS closeouts.
· Ensure all funds, receipts, and reports are accurately submitted to the Box Office Manager.
· Track comp tickets, exchanges, and refund activity per company policy.
Staff Leadership & Training
· Provide guidance and support to cashiers, ticket sellers, and scanners throughout shifts.
· Reinforce training on POS use, customer service standards, and cash-handling procedures.
· Communicate operational updates and relay key feedback to the Box Office Manager after each event.
System & Compliance Support
· Confirm that ticketing systems and devices are functioning correctly before gates open.
· Follow all SOPs regarding access control, refunds, chargebacks, and merchant processing.
· Maintain confidentiality and compliance with privacy and ticketing regulations.

Minimum Qualifications

1-2 years of experience in ticketing, customer service, or guest services (live event or venue experience preferred).
· Experience with ticketing platforms or POS systems preferred (training provided if needed).
· Strong communication and leadership skills with the ability to remain calm under pressure.
· Detail-oriented with strong organizational and problem-solving abilities.
· Reliable, professional, and capable of working independently or as part of a team.
· Ability to accurately manage cash handling and reconcile daily reports.
· Must be available to work evenings, weekends, holidays, and extended event hours.
· Ability to lift 15-20 lbs and perform duties in outdoor or variable weather environments.

PSQ Productions will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if PSQ Productions is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting