Veterinary Technician

Firehouse Animal Health Center is looking for a Veterinary Technician to join our Cedar Park team

Firehouse is a full-service veterinary hospital that provides comprehensive veterinary care, unparalleled service, and a collaborative experience to the pets, people, and communities we serve. We believe in giving back to our communities and partner with over a dozen local nonprofits.

Firehouse has been voted Top Workplace by the Austin Statesman and is one of the best places to work in Central Texas. We prioritize training in leadership, communication, and diversity to help us work together as a unit and provide a safe, collaborative, and equitable work environment for our teams. Each team member is encouraged to achieve their personal goals in education, career progression, and/or leadership. We want every team member to feel like they're part of a bigger mission, feel empowered to carry out important tasks, and develop their own skills.

We are passionate about training and welcome all candidates regardless of experience level If you'd like more information about this job listing, please visit

Position Overview

Veterinary Technicians are responsible for supporting the doctors and other team members in providing high-quality medical care in a friendly, efficient manner that ensures excellent service to our clients and patients. You will report to the hospital leadership team – the Hospital Manager and Medical Director. Your work will directly support your peers, the leadership team, and the hospital's goals.

Responsibilities

Veterinary Technicians are responsible for the following. This list may be revised at any time, and additional duties not listed here may be assigned as needed.

Client Care:

• Check clients in and out for appointments, surgeries, and procedures
• Foster an educational experience for the client
• Provide exemplary communication and customer service
• Explain discharge instructions to clients
• Conduct follow-up correspondence

Technical Skills:

• Manage exam flow, including patient restraint
• Monitor anesthesia and assist doctors during surgeries
• Perform dental prophylaxis and radiology
• Provide care and treatments for hospitalized patients
• Prepare testing for in-house and referral laboratory
• Perform venipuncture and IV catheter placement
• Produce digital radiographs
• Verify and fill patient prescriptions
• Provide urgent care during emergencies
• Provide cleaning and maintenance for equipment

Clerical Skills:

• Maintain accurate medical records
• Answer and direct multiple phone lines
• Respond to company emails in a professional, timely manner
• Prepare/process scans and referral reports
• Learn and utilize estimates, fee schedule, and other operational documents
• Ensure cleanliness of hospital
• Perform other duties as assigned

Professional Experience / Personal Characteristics

• Experience valued but not required
• Must be open to learning
• Comfortable with computers and other technology (experience with AVImark software helpful but not required)
• Passion for building relationships and educating
• Compassion toward animals and people
• High energy and drive to be successful
• Fast learner, able to multitask and be flexible to change
• Ability to innovate and problem solve
• Team player who can work effectively in a fast-growing, dynamic environment
• Effective communicator in a variety of situations
• Great attention to detail

Things You Need to Know

• Dependable attendance needed
• Must be able to work shifts that support hospital business hours and until all patients have been discharged
• Potentially subject to high noise levels, bites, and scratches
• Potentially subject to hazardous chemicals

Compensation

• Firehouse offers full-time team members medical, dental, vision, life insurance, 401k matching, short-term disability, PTO, paid holidays, discounted Veterinary/Boarding services, Employee Assistance Program, and more, including additional pay consideration for bilingual candidates. Some benefits are available for PT. Waiting period may apply.
• Firehouse Hourly Rate Range: $17 - $25 an hour