Cloud Solution Architect

Overview

The Cloud Solution Architect - Director within the U.S. Financial Services enterprise vertical, leads the team in proactively acting as the voice of the customer and partner, leveraging relevant insights to drive M365 Copilot usage and deliver meaningful AI customer value. Supports and coaches team on proactively identifying and/or translating customer/partner problems into industry solutions that align with M365 Copilot capabilities. Coaches team to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools to accelerate Copilot adoption. Leads team on delivering solutions in line with company methodologies to prepare complex customers for operational readiness and achievement of their business goals and targets, including those tied to M365 Copilot. Drives team on proactively identifying and anticipating new cross-solution opportunities for Consumption, Usage & Unified expansion at scale, with emphasis on M365 Copilot. Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Supports and guides team on leveraging market insights and demand signals to assist leadership in identifying relevant areas for Copilot growth. Coaches and enables team on leading, mentoring, and potentially assembling virtual teams to support Copilot success. Leads team on proactively identifying and anticipating gaps that drive changes and improvements to scale across customers. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Impact

• Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Leads team on orchestrating and collaborating across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Oversees team on anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Leads team to continuously prioritize among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals.
• Leads team on delivering solutions in line with company methodologies (e.g., product offerings such as value-based deliverables (VBDs), advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Coaches team on guiding complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence (AI)-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides guidance to team on articulating the value of Unified and supports sellers, partnering with