Help Desk Technician

Are you a technology professional looking to leverage your skillset and be part of a growing Managed Service provider? We are Wildcard Corp., one of the midwest's best-kept secrets of technology fanatics. We are looking to add a Help Desk Technician to our team

Our Help Desk Technicians are exposed to technology at its very core. We use technology to provide creative solutions to fit our customers needs, we do what is in their best interest not ours. We are looking for a candidate who loves cutting edge technology and thrives in a relaxed, modern work environment.

Why should you work at Wildcard?

Our office environment offers unparalleled flexibility. We firmly believe in giving our staff the freedom to take care of their personal lives. We offer a hybrid work environment with flexible scheduling. Wildcard offers a competitive salary including a comprehensive benefits package. We offer a full insurance plan, including medical, dental, and vision, personal time off, and paid holidays as well as a 401K.

Learn more about Wildcard Corp. at

This is a full-time position with full benefits. You must be a U.S. Citizen to be considered for this position due to contracting requirements. Applicants on Visa will not be considered.

Duties:

Help Desk Technician - Managed Services

• Uses problem solving process to resolve customer issues
• Manages support tickets for clients
• Data Entry into support systems
• Gather site requirements
• Gather technical requirements
• Provide customer updates via ticket system, email, and phone calls
• Provide updates to user accounts and workstations
• Document solutions and procedures
• Monitor and respond to alerts
• Conduct warranty returns on Company equipment
• Must be able to lift 25 pounds
• Must be able to climb a ladder carrying equipment (1-15lbs)
• Must be able to sit or stand for over an hour without issues
• Keep support team up to date on issues
• Documentation of procedures for users
• Update Knowledge base articles in Dashboard system
• Works under immediate supervision
• Participate in 24 hour/7 day a week rotating customer support schedule

Requirements:

• Must be a US citizen
• Must have either an Associate's Degree in Computer Information Services, Network Services, or 2 years of relevant experience in an I.T. position
• Must have experience working with information technology
• Excellent phone skills required
• Excellent written and verbal communication skills
• Must be able to work at our Stevens Point offices
• Must be able to pass a background check

Benefits

• Competitive compensation
• Healthcare with Dental
• Paid vacation
• Paid sick days
• Paid holidays
• Relocation assistance available

If you are interested in this position please prepare and send a pdf cover letter and resume. In the letter please tell us about yourself, what kind of background you come from, why you are interested in this opportunity, and why you believe you would make a good fit. The subject line should read Help Desk Technician 2025

Wildcard Corp. is an Equal Opportunity/Affirmative Action employer. The policy of Wildcard Corp. is to fully comply with applicable federal, state and local laws, rules and regulations in regards to non-discrimination in the workplace. It shall be the policy of Wildcard Corp. to not discriminate due to race, color, religion, sex, sexual preference, national origin, disability, age, military status, or veteran status.

Principals only, staffing agencies do not contact.

No Recruiters

Job Type: Full-time

Pay: From $38,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person