Sr Cloud Engineer

Job Description
As a Sr. Cloud Engineer at Ollion, you will own the technical relationship with a set of Clients and serve as their technical advocate point of contact for all aspects of their cloud environment, including architecture, operations, and deployments. You will ensure the smooth operation of our managed services, troubleshoot issues, and provide expert guidance to the internal Ollion team and the Clients team. You will also serve as the escalation point for all technical issues, ensuring prompt resolution and support to minimize downtime. This position requires an individual who possesses thought leadership and extensive cloud expertise, the ability to communicate the vision and hands-on involvement with a start-up mentality.

Job Requirements

• Lead the design, implementation, administration and overall management of cloud infrastructure for multiple clients
• Perform technical reviews of their existing cloud deployments and provide continuous recommendations to proactively identify and prevent issues
• Consult with Clients to understand their strategic initiatives and provide personalized recommendations to achieve them through the usage of cloud based technology
• Develop appropriate key performance indicators (KPIs) which align to the Clients attainment of their digital objectives and drive to achieving them
• Identify opportunities for Ollion to deliver more value and expand the partnership with the Client
• Troubleshoot and resolve complex cloud-related issues, working closely with other engineers on your team and the Client
• Ensure a high level of customer satisfaction with each Client engagement
• Lead root cause analysis for business critical outages, joining calls with customers on a frequent basis to assist in live troubleshooting to expedite resolution of the Clients problems
• Work with security personnel to perform regular security reviews, including identifying and addressing gaps in infrastructure not meeting compliance rules (PCI, SOC2, HIPAA, etc); document systems, processes, and procedures
• Build, enhance, and maintain CI/CD pipelines to support rapid, reliable deployments
• Apply Infrastructure-as-Code (e.g., Terraform, CloudFormation) to automate environment provisioning and configuration
• Implement, troubleshoot, and design container orchestration solutions
• Ability to identify and recommend appropriate utilization of containerized, kubernetes, and serverless solutions
• Ensure that Client specific run-books and documentation is maintained at all times
• Collaboratively develop and maintain policies, standards, processes, and tools that apply to Client