Customer Service Representative

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will excel in providing exceptional customer support, ensuring client satisfaction, and effectively managing inquiries through various communication channels. This role requires strong communication skills, a customer-centric approach, and the ability to handle multiple tasks efficiently.

Duties

• Respond to customer inquiries in a timely manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Ability to follow-ups with customer feedback.
• Maintain detailed records of customer interactions and transactions.
• Resolve customer complaints with professionalism and empathy, ensuring a positive experience.
• Collaborate with team members to enhance service delivery and improve processes.
• Assist with cash handling as needed during transactions.

Skills

• Strong communication skills with the ability to convey information clearly and effectively.
• Multilingual or bilingual proficiency is highly desirable for serving diverse clientele.
• Previous experience in customer service or call center environments is preferred.
• Proficient in data entry with attention to detail for accurate record keeping.
• Familiarity with sales techniques to promote products and services effectively.
• Excellent phone etiquette to ensure professional interactions with customers.
• Strong computer skills.
• Ability to analyze customer needs and provide tailored solutions.
• Skills that enable efficient documentation of customer interactions. Join our team as a Customer Service Representative where you will play a vital role in enhancing our customers' experiences while developing your professional skills in a supportive environment.

Job Type: Full-time

Pay: $ $1,200.00 per week

Benefits:

• Flexible schedule
• On-the-job training
• Referral program

People with a criminal record are encouraged to apply

Work Location: In person