Program Manager

Now Hiring: Program Manager
Full-Time | Salary | Location: in the Galax, VA area

Community Connection Support Services (CCSS) is an agency that provides residential and day services to individuals with Intellectual and Developmental Disabilities. CCSS is looking for a hardworking and qualified Program Manager to join our dynamic and mission-driven team to oversee homes in our residential program. This role plays a critical part in ensuring the quality and compliance of services delivered under our license. If you meet all the qualifications below and are passionate about supporting individuals with developmental and behavioral needs, we encourage you to apply. Please ensure your resume is up to date and includes all relevant experience.

Position Title: Program Manager

Reports To: Area Service Director
Employment Type: Full-Time, Salary
Location: Galax, VA and surrounding areas (On-site & field-based responsibilities)

Position Objective:

The Program Manager monitors, evaluates, and ensures compliance of services delivered by Direct Support Professionals (DSPs) under CCSS's license. This includes conducting assessments, writing individualized service plans, documenting observations, and ensuring all services align with state and federal regulations.

Essential Duties & Responsibilities:

• Approve and write individualized service or treatment plans that meet the needs of each person served.
• Conduct compliance monitoring activities including site visits, progress note reviews, record audits, and incident reviews.
• Evaluate DSP performance to ensure regulatory and service compliance.
• Meet with individuals receiving services to assess satisfaction, review human rights, and verify quality of care.
• Assist in onboarding and orienting new DSPs.
• Serve as a liaison with regulatory agencies, and ensure all reporting meets legal timelines and standards.
• Ensure consistent compliance with DBHDS, HCBS, CMS, and all applicable laws and licensing standards.

Minimum Qualifications:

• Bachelor's degree in a qualified Human Services field (or equivalent experience).
• Valid Driver's License and satisfactory driving record.
• Ability to pass Criminal History and Child Protective Services background checks.
• Deep knowledge of relevant federal and Virginia-specific regulations governing developmental disability services, including DBHDS, HCBS, CMS, HIPAA (45 CFR Part 164), ADA, Office of Human Rights, and related laws.

Preferred Qualifications:

• Certified as a Qualified Mental Health Professional (QMHP-A) with ongoing annual continuing education.
• At least 1 year of paid experience in a supervisory role within human services.
• At least 1 year of experience providing direction, supervision, and service plan implementation monitoring.

Knowledge, Skills, & Abilities:

Knowledge of:

• DBHDS, HCBS, and CMS standards
• Individualized service planning and person-centered practices
• Laws and licensing regulations affecting DBHDS-licensed programs

Skills in:

• Professional documentation and written communication
• Service observation and compliance evaluation
• Building rapport with individuals with developmental disabilities
• Analytical thinking and decision-making in service settings

Ability to:

• Apply complex laws and regulations in real-time service environments
• Write professional, compliant documentation and submit timely reports
• Independently manage a diverse workload with minimal supervision
• Support staff development through observation, feedback, and compliance training

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Work Location: Hybrid remote in Woodlawn, VA 24381