Customer Support Specialist

Are you a detail-oriented problem solver who loves building relationships and ensuring things run smoothly? We're looking for a Customer Support Specialist (known internally as Capacity Services Specialist) to join our team In this role, you'll support Independent Contractors and Agents by coordinating licensing, International Fuel Tax Agreements (IFTA), International Registration Plans (IRP), and other regulatory requirements while serving as their go-to resource for assistance.

Your mission: keep operations compliant, improve contractor engagement, and ensure a seamless experience through proactive communication, accurate record-keeping, and collaboration with internal teams.

Essential Job Duties

• Act as the main point of contact for Independent Contractors, building trust and long-term relationships
• Manage enrollments, renewals, and replacements for IRP, IFTA, and other regulatory requirements
• Review IRP applications for new units and ensure all documentation is accurate and complete
• Conduct regular check-ins with drivers at key milestones to boost engagement
• Resolve contractor issues by working with internal departments on pay, permits, equipment, or insurance concerns
• Track retention metrics, identify trends, and recommend strategies to reduce turnover
• Maintain accurate plate assignment records and monitor expiration dates to stay compliant
• Handle driver and equipment cancellations
• Coordinate driver transfers between trucks or agents to ensure smooth transitions
• Verify IRP enrollments and recurring deductions for accuracy and fund recovery compliance

Requirements

Required Qualifications

• High School Diploma or equivalent
• 1+ years of experience in customer service or administration
• Proficient with Microsoft Office Suite
• Basic computer skills
• Strong typing skills
• Excellent interpersonal skills
• Ability to remain patient and calm under pressure
• Strong time management and organizational skills
• Strong problem-solving skills

Preferred Qualifications

• 1+ years of experience in the trucking industry
• Associate's degree

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we're more than a workplace—we're a family. Here's what sets us apart:

• People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
• Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
• A Family-Oriented Culture: We treat every employee like family. From offering support during life's challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won't just work with colleagues; you'll work with friends.
• Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

What's in it for me?

• Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Flexible Spending