Patient Access Representative

Are you ready to join a staff of like-minded professionals that strive to provide compassionate, affordable, high-quality care in our community?

At Valley Regional Hospital, patients are the center of our coordinated care system and right now we have an opening for a Patient Access Representative to join our team in the Physician Practices.

Essential Functions

• Complete registration functions related to scheduling appointments in the physician practice setting: answer the telephone and direct patients as appropriate, update patient demographics, employment and insurance information in medical records & other systems, answer questions and address other patient concerns.
• Support insurance verification functions as required to enhance the revenue cycle, including verifying patient insurance information is accurate and up-to-date, collecting accurate co-payments, and assisting with pre-authorization and ABN processes as defined by the practices and in support of the patient's clinical plan.
• Gather patient medical records and information as needed to ensure smooth & efficient patient appointments with the physician practice provider.
• Coordinate patient care needs with other physician practice and hospital staff, including timely entry and/or follow-up of patient referrals to specialty care and other internal and external services.
• Fulfill the administrative needs of the practice as needed for the patient care experience; this includes, but is not limited to sorting paperwork; scanning documents into the medical record; faxing documents; retrieving, opening, and distributing mail; assuring medical record releases are signed, scanned and completed, and responding to ad hoc administrative requests as needed from physician practice management team.
• Performs the above functions in physician practice location as assigned, which may require mastering of different processes and working with multiple teams.
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Minimum of one year of medical office experience along with Medical Terminology.
• Effective written and verbal communication skills, as well as a pleasant demeanor and strong customer service skills.
• High integrity, able to follow written procedures and verbal instructions.
• Self-motivated learner who takes initiative to learn complex processes
• Professional manner and appearance with understanding of appropriate workplace behavior & communication.
• Ability to keep all patient interactions confidential as appropriate and in accordance with VRH policy and state & federal regulations.

Min:$18.28

Max:$28.33

Start your application now; we can't wait to talk to you.

VRH employees enjoy a low-cost comprehensive benefits program with highlights below:

• Free medical and dental plan options
• Vision insurance
• Retirement (403b) with match
• Healthcare Reimbursement