Front Desk Supervisor

As a Front Desk Supervisor , you will support the daily operations of the front desk by providing exceptional service to guests, assisting with check-in and check-out procedures, and helping resolve routine issues. In this role, you will serve as a go-to resource for front desk team members during your shift, ensuring that brand standards and guest service expectations are consistently met.While this position does not include managerial responsibilities, you will set the tone for service excellence and help reinforce a welcoming environment for all guests. You will be living out our company purpose of "hospitality from our family to yours."

• Provide a warm and professional welcome to all guests upon arrival and throughout their stay.
• Assist with guest check-ins and check-outs using the property management system in accordance with brand standards.
• Respond to guest inquiries, requests, and concerns in a timely, courteous, and effective manner.
• Monitor lobby and front desk area to ensure cleanliness, organization, and a professional atmosphere.
• Support front desk associates by answering questions, providing guidance, and helping resolve minor service issues.
• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Follow established procedures for handling room moves, special requests, and service recovery situations.
• Maintain accurate records of guest information,