Onsite Delivery Partner

DCV Technologies

Bradford, England, United Kingdom

Bradford, England, United Kingdom

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Job Description: Onsite Delivery Partner Location: Leeds / Bradford / Surrounding Areas Role Type: Full-Time, Onsite Client Engagement **This position can be eithr Contract or Permanent** Our client, is seeking an experienced Onsite Delivery Partner to lead and oversee their strategic engagement with a water supply and treatment utility company. This role requires a strong, locally based delivery leader who can partner closely with client stakeholders, drive large-scale digital transformation initiatives, and ensure end-to-end governance for a multi‑tower, strategic account. The ideal candidate will bring deep experience in Scaled Agile delivery, Application Maintenance & Support (AMS) engagements, and enterprise‑level program governance. Strong communication, leadership presence, and high client empathy are essential. Key Responsibilities Client & Stakeholder Management * Serve as the primary onsite representative for the Water account. * Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors. * Facilitate proactive communication, expectation setting, and issue/risk resolution. * Steer committee discussions, governance forums, and executive briefings. Delivery Leadership * Lead end‑to‑end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks. * Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes. * Ensure high‑quality delivery across development, modernization, cloud, data, and digital portfolios. * Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution. AMS / Support Engagement Management * Govern ongoing AMS work covering application support, incident management, problem management, and enhancements. * Drive continuous improvement, automation, and efficiency within support and operations. * Ensure SLA adherence, service stability, and client satisfaction across BAU support functions. Account Governance & Financial Management * Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance. * Monitor financial performance, staffing, margin optimization, and operational KPIs. * Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness. * Identify upsell/cross‑sell opportunities and support strategic account growth. Team Leadership * Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development. * Promote a culture of transparency, lean execution, and high accountability. Required Experience & Skills * 5 years of IT delivery experience, with at least 5 years in onsite client‑facing roles. * Strong expertise in Scaled Agile / SAFe delivery models. * Proven experience leading large digital transformation engagements. * Hands‑on experience governing AMS / support programmes in complex enterprise environments. * Prior experience managing multi‑tower accounts valued at £10M. * Excellent stakeholder management, communication, and negotiation skills. * Ability to work effectively with global, distributed teams. * Strong understanding of contract management, delivery governance, and financial oversight. * Local to Leeds/Bradford or adjacent areas (preferred for onsite presence). Required Skills * Manufacturing * Material Management * Procurement Management * Project Management

Bradford, England, United Kingdom

Sprachkenntnisse

English

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