Customer Service Representative

Company Description

Canadian Phytopharmaceuticals Corp, located in Richmond, BC, is a trusted name in manufacturing and private labeling botanical extracts, dietary supplements, and health products. Committed to quality, the company focuses on delivering top-tier health products to consumers.

Job Title: Customer Service Representative – Natural Health Product Manufacturing

Job Type: Full-time

Job Summary

We are seeking a motivated and knowledgeable Customer Service Representative to join our team. The ideal candidate will have a background in Pharmaceutical /Nutraceutical/Food Science and a genuine passion for helping customers make informed wellness choices. This role requires excellent communication skills, attention to detail, and the ability to provide accurate product information in a professional and compassionate manner.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat in a friendly and professional tone.
• Provide accurate information about product ingredients, usage, and benefits, in compliance with company guidelines and applicable regulations.
• Assist customers with order placement, tracking, returns, and troubleshooting product or delivery issues.
• Maintain up-to-date knowledge of company products, formulations, and wellness trends.
• Collaborate with internal departments (Sales, Production, Quality, Regulatory) to resolve customer concerns efficiently.
• Document customer interactions and feedback to support continuous improvement.
• Uphold the company's brand values and commitment to excellent service and health education.

Requirements

• Education
  : Diploma or bachelor's degree in Biology, Nutrition, Health Sciences, Chemistry, or related field.
• Experience
  : Minimum 1–2 years of experience in customer service, preferably in the natural health, supplement, food, or pharmaceutical industry.
• Knowledge of natural health products, vitamins, supplements, and/or holistic wellness practices preferred.
• Excellent verbal and written communication skills.
• Ability to explain scientific or technical information clearly to customers.
• Empathetic, patient, and solution-oriented attitude.
• Proficient in Customer Relationship Management (CRM) systems, Microsoft Office Suite, or similar tools.

Personal Attributes

• Passionate about natural health and helping others.
• Detail-oriented and highly organized.
• Team player with a positive and professional demeanor.
• Self-motivated with a strong sense of accountability.

Benefits

• Dental care
• Extended health care
• Paid time off
• Vision care

Pay
: $45,000 - $60,000 per year