Nursing Coordinator

Position:  Care Coordinator

Job ID:  5962

Status:  Permanent Full-Time (2)

Role Level: Nursing Dept/Program:  Insight Health Solutions 

Site(s): Queensway Site, Bristol Circle

Hours of Work/Shifts:  8 & 12 Hour Shifts - Days

Posted:  December 30, 2025

Internal Deadline:  January 8 , 2026

Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

Insight Health Solutions (IHS) provides third-party health services to a variety of sectors. Fully part of THP, IHS works closely with internal and external stakeholders to deliver high quality, expedited assessment, treatment and diagnostic services. 

Transforming healthcare through innovation, Insight Health Solutions, fully part of THP, is a provider of third-party assessment, rehabilitation and disability management services e.g., WSIB, insurer, employer. Insight Health Solutions has grown significantly over 25 years to be a leading provider of hospital-based third-party clinical services across Ontario to a broad spectrum of customers and clients. 

IHS has been awarded a contract to deliver home care services for injured or ill Injured Persons throughout the province of Ontario in collaboration with a select group or regional providers by offering home care services based on best practices for integrated and transitional care from around the world.

About the Program:

The WSIB Home Care Services Program ("HCSP") provides health care services to Injured Persons within their home. The program supports Injured Persons throughout the health-injury/illness continuum including end-of-life care.  In some cases, the need for care will be short term (e.g., while the Injured Person recovers from a surgery), but in other cases, the care will be required on a long-term basis (over one year), or permanently for Injured Persons with severe physical and/or cognitive injuries. 

The goal of the Services of the program is to make it possible for Injured Persons who have sustained a workplace injury or illness to:   

1. Transition from hospital and convalesce safely in-home (hospital-to-home), and/or remain safely in their home functioning at their optimal level of independence; and  
2. Promote injury/illness recovery and/or support the Injured Person to achieve the highest quality of life possible.  

Position Description:

We have an exciting opportunity for a Full-Time Care Coordinator to join our team within Insight Health Solutions in the WSIB Home Care Program as we design, build and expand our home care program.

Reporting to the Manager, Insight Health Solutions, the Care Coordinator will work collaboratively with an inter-professional team, both internal and external to THP which includes the WSIB, subcontractor agencies, family members and support networks.

The IHS Care Coordinator will identify and facilitate access this program for rapid access to care that enables discharge home from the hospital and/or enhanced recovery and return to work in the home.

The Care Coordinator will act as a liaison between the Injured Person, WSIB and subcontracted home care providers to arrange approval for expedited home care services and supports at home, collaborate with community and primary care providers, communicate with the Injured Person at home for follow-up, and assist with health care navigation and navigate other community resources. 

In addition to operational responsibilities, this role will have leadership accountabilities in the development of the HSCP, fostering strong relationships with service providers, staff, physicians, and leaders, and reporting on/monitoring metrics and key performance indicators to the WSIB and THP leadership.

Responsibilities:

• Provide oversight of the home care services provided by the subcontractors in accordance with the contracted service agreement
• Oversee the coordination of care from receipt of referral to discharge. 

• Collaborate with and engage in regular communication with the subcontractor Regional Nursing Manager to ensure there is clinical oversight and support to care providers delivering Personal Support Work and Nursing Services to ensure there is clear and objective information when a recommendation is made to change the Injured Person's current level of care 

• Act as the primary point of contact for Injured Persons/WSIB; coordinating the delivery of care to ensure care is integrated within members of the home health care team; and communicating as needed with other health care providers involved in the Injured Person's care

• Participate in case conferences with the care team and WSIB as requested

• Engage the most appropriate care providers based on clinical skills/experience required based on review of a referral to enhance the quality of experience for the Injured Person

• Support case conferences or transition planning with homecare and community support providers where needed if an Injured Person is referred for services while still in an acute care facility and/or intensive inpatient rehabilitation

• Collaborate with primary care providers to ensure the Injured Person has necessary medical oversight and a complete care plan while supported at home

• Facilitate a coordinated discharge plan with the inpatient team and regional subcontractors as needed to support arranging any necessary assessments, equipment, devices or supplies in collaboration with the WSIB to ensure that the Injured Person is ready for a safe discharge to their home

• Participate in meetings with WSIB to review program performance 

• Respond to calls from Injured Persons/Families or WSIB in relation to the services 

• Provide quality review of subcontractor Initial Care Plan Assessment, Care Plan Reassessments, Addendums, or Discharge Plans, following an assessment of the Injured Person performed by a registered nurse ("RN") 

• Review of rehabilitation recommendations as outlined in the Rehabilitation Initial Intervention Report, Rehabilitation Progress/Discharge Report following an assessment of the of the Injured Person performed by Allied health professionals to confirm consistency with the Injured Person's care plan

• Monitor the services and recovery of the Injured Person in the home until such time as they are discharged from services and return to work, are transferred from care, withdraw consent, or are otherwise directed by the WSIB Case Management Team into the community

• Communicate with the WSIB Case Management Team Contact to advise on any material changes to the Injured Person's health status, complaints or concerns 

• Act as a liaison with WSIB and subcontractor to ensure the coordination of necessary medical goods/equipment when indicated

• Play a leadership role in the implementation, monitoring and evaluation of HCSP program
• Enhance workflow and communication between WSIB, home care providers, hospitals, primary care and community care by identifying barriers to access, and work towards creating pathways to promote and optimize care for the patient
• Foster relationships with subcontractors to facilitate continuity of patient care; including community outreach
• Maintain communications with Injured Persons after they have returned home for follow-up and services have been initiated. Provide information and assist Injured Persons and families to overcome barriers
• Communicate and collaborate with Injured Persons, families, members of the health care team, and community resources to facilitate decision making regarding appropriate services. 
• Collect data for reporting, monitoring and evaluation

Key Qualifications:

• Current registration as a Registered Nurse in good standing with the College of Nurses of Ontario 
• Registered Nurse with a minimum of three years of clinical experience as a registered nurse.
• Three (3) years of recent related experience in home community health care setting required
• Experience in performing case management functions is required
• Fluency in English (verbal and written) is required
• Fluency in French (verbal and written) is preferred but not required
• Computer literacy and proficiency is required
• Comprehensive knowledge of community resources and health care delivery systems in acute and community settings
• Demonstrated ability to respond to patients with flexibility and adaptability
• Evidence of program design and resources development skills, including knowledge of evaluation methodologies
• Comfortable working in an evolving program, with changing responsibilities over time
• Demonstrated ability to develop collaborative practices internally and in the community
• Excellent interpersonal, communication, organizational and decision-making skills required
• Consistently demonstrated strong leadership skills, including problem solving, critical thinking, conflict resolution and negotiation skills
• Demonstrated ability to work independently and collaboratively with an interdisciplinary team, family members, support networks, and a variety of formal and informal service providers
• Demonstrated commitment to patient centered holistic care
• Excellent time management and stress management skills required
• Positive attendance record is required
• Evidence of a clear Criminal Record check as defined but the Police Record Check Reform Act, 2015 (the "PRCRA") or in addition to the screening listed above, an out-of-country police certificate (or delivery of a written declaration) for anyone who has lived outside of Canada for more than six (6) consecutive months in the last five (5) years. 

 To pursue this career opportunity, please visit our website: 

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Candidates are selected on the basis of their skill, ability, experience and qualifications.  Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners' (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.