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Information Technology Support Specialist
Vivent Health
- United States
- United States
Über
Job Category: IT Requisition Number: INFOR001762 Full-Time On-site Milwaukee, WI 53212, USA Description
If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page. Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that's just the start of the incredible perks you'll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles! But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences. This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve. Here are a few highlights of what working at Vivent Health may offer you: Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute. Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness. Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more! Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes. YOUR CONTRIBUTION: Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations. The IT Support Specialist is the frontline technical liaison for Vivent Health, dedicated to maintaining the operational efficiency and technical well-being of all Vivent Health employees. This role is centered on delivering exceptional technical support and customer service, ensuring minimal disruption to critical organizational workflows, and managing the core administrative functions and reporting as it relates to the operation of the Help Desk. OUR EXPECTATIONS: Winning skills and behaviors for success. Essential Job Duties End-User Support & Service Delivery Serve as the first point of contact for IT support requests through the help desk ticketing system, providing prompt resolution or escalation as needed. Deliver outstanding customer service, ensuring technical issues are resolved with professionalism and empathy. Provide both in-person and remote support for staff across offices and mobile/telehealth environments. Systems & Applications Management Support and administer Microsoft 365 services including Teams, Outlook, SharePoint, and OneDrive. Maintain and troubleshoot Windows 10/11 devices, mobile devices, and cloud applications. Assist with configuration and deployment of workstations, laptops, and mobile devices using standard imaging/MDM tools. Ensure printers, scanners, and conferencing equipment are fully operational and integrated with organizational systems. Security & Compliance Follow IT security best practices, including patching, endpoint protection, and enforcement of multi-factor authentication. Protect confidential information and ensure compliance with HIPAA, HITECH, and organizational security policies. Support phishing awareness, incident reporting, and cyber hygiene training initiatives. Infrastructure & Networking Provide basic network troubleshooting (wired, wireless, VPN). Collaborate with senior IT staff and vendors to ensure system reliability and uptime. Coordinate repair and maintenance of voice/data services. Training & Documentation Train employees on technology solutions, security awareness, and best practices. Maintain accurate IT knowledge base articles and procedural documentation. Partner with the IT Director to identify opportunities for process improvements and digital transformation initiatives. Other Duties Participate in on-call rotation, after-hours, and weekend support as required. Travel occasionally to clinic or office sites within the designated territory. Adherence to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies. NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. KNOWLEDGE REQUIRED: Required and preferred knowledge and experiences to succeed. Education and Work Experience:
High school diploma or equivalent with relevant IT experience; Associate degree in Computer Science or related or equivalent certification from a technical school or equivalent combination of education and experience. 2+ years of IT support experience in a healthcare, non-profit, or service-driven environment.
Technical Experience:
Required Experience:
Windows 10/11 and Microsoft 365 administration PC/laptop hardware architecture (CPU, RAM, HDD/SSD, etc.) Mobile device support (iOS, Android) IT service desk/ticketing systems
Preferred Experience:
Microsoft Active Directory and Azure AD Basic networking (LAN/WAN, VPN, firewalls, wireless) Endpoint security tools, encryption, and MDM platforms Electronic Health Records (EHR) systems and healthcare compliance
Certifications (preferred, not required):
CompTIA A+, Network+, or Security+ Microsoft 365 Certified: Modern Desktop Administrator Associate ITIL Foundation Healthcare IT Technician or related credential
Soft Skills:
Excellent customer service, verbal, and written communication skills. Ability to work independently, manage multiple priorities, and thrive in high-pressure situations.
Additional Preferred Qualifications: HIV experience in a not-for-profit environment. STATEMENT OF INCLUSION: Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate. Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community. Going beyond the law's requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications. As a recipient of federal funding, Vive
Sprachkenntnisse
- English
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