Operations Supervisor (On-Site)

HEPCO, Inc.

Coppell, Texas, United States

Coppell, Texas, United States

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We are seeking an Operations Supervisor to join our client’s team in Coppell, TX. This is a full-time, on-site role assigned to a Broadridge facility, working on location 100% of the time. The Operations Supervisor is responsible for overseeing daily insert and mail production operations, ensuring schedules, quality standards, and service level agreements are consistently met. This role leads hourly production staff, coordinates workflow across departments, and supports continuous improvement in a high-volume, deadline-driven environment. Responsibilities: Supervise daily insert operations to ensure production schedules, quality standards, and service level agreements (SLAs) are consistently met. Lead, coach, and develop hourly production staff, including training on equipment operation, safety procedures, and quality expectations. Plan and assign labor based on daily workloads, staffing levels, and production priorities. Monitor machine performance, throughput, and downtime; troubleshoot basic equipment issues and escalate maintenance needs as required. Ensure materials (inserts, envelopes, paper stock, trays, etc.) are staged and available to prevent production delays. Enforce all safety policies, housekeeping standards, and compliance requirements. Perform quality checks throughout the shift to ensure accurate inserting, correct matching of materials, and proper mailpiece integrity. Track and report key performance metrics such as volume produced, scrap, rework, efficiency, and labor utilization. Investigate and resolve production errors, jams, and quality defects; implement corrective actions to prevent recurrence. Coordinate with upstream and downstream departments (Print, Postal, Shipping, QA) to ensure smooth workflow. Approve timecards, manage attendance, and address performance or disciplinary issues in accordance with company policy. Support continuous improvement initiatives by identifying process inefficiencies and recommending improvements. Ensure all jobs are properly set up according to job tickets, work orders, and client specifications. Maintain accurate production documentation and shift reports. Assist with onboarding and cross-training of employees to improve department flexibility. Operational Leadership: Ability to coordinate and guide teams across insertion and mail operations; steady decision-making during high-volume cycles. Workflow Management: Skilled in sequencing jobs, managing SLAs, prioritizing critical workstreams, and adjusting schedules when the day bends in unexpected directions. Quality Assurance: Strong eye for defects (print quality, folds, jams, mis-matches, machine behaviors), with the discipline to enforce documentation and corrective actions. Technical Aptitude: Familiarity with production equipment such as inserters, and postage systems; capable of basic troubleshooting. Data & Metrics: Ability to interpret production dashboards, throughput data, waste reports, reprint causes, and operator performance metrics; comfortable with spreadsheets and production systems. Communication: Clear, steady communication with operators, leadership, maintenance, and support teams; timely escalation when schedules or SLAs are at risk. Problem Solving: Able to diagnose workflow bottlenecks, equipment issues, and process disconnects; capable of crafting practical, immediate solutions. Team Development: Experience training staff, cross-skilling operators, and providing constructive performance feedback. Safety Awareness: Knowledge of print-shop safety standards—lockout/tagout basics, paper/ink/chemical handling, machine-zone precautions. Documentation: Competence in writing shift reports, exception logs, incident summaries, and SOP updates. Qualifications: Prior leadership or lead-operator experience, ideally supervising 5–20 employees across multiple shifts or zones. Experience working with SLA-driven clients, financial/healthcare mailings, or compliance-controlled environments (SOC, HIPAA, PCI) is a strong advantage. Comfortable working in fast-paced, deadline-driven operations with large daily volume swings. Familiarity with:Insertion equipment technology is helpful. Postal regulations and mailing standards Job tracking systems, shop-floor management tools, and ticketing/escalation systems Understanding lean principles (5S, waste reduction) is helpful. Strong follow-through—ensures tasks, fixes, and escalations don’t fall into the cracks. Collaborative mindset; works well across production, QA, maintenance, planning, and client teams. Dependable, consistent, and detail steadfast. Schedule Monday through Friday, 6:00 AM – 3:00 PM Compensation $65,000 – $70,000 annually (Depending on experience and qualifications), bonus eligible Benefits Financial program resources 401(k) Spending and savings accounts Life and AD&D Commuter benefits Health insurance PTO By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

Coppell, Texas, United States

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English

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