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General Information Country: United States
Department: ENGINEERING SUPPORT
Date: Tuesday, December 23, 2025
Working time: Full-time
Ref#: 20036805
Job Level: Specialist
Job Type: Experienced
Job Field: ENGINEERING SUPPORT
Seniority Level: Associate
Currency: USD - United States - US
Annual Base Salary Minimum: 61,320
Annual Base Salary Maximum: 122,640
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers https://xerox.avature.net/en_US/careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers https://xerox.avature.net/en_US/careers .
Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
The Senior Network Engineer is responsible for designing, implementing, and maintaining complex network infrastructures for multiple clients in a Managed Service Provider (MSP) environment. This role involves advanced troubleshooting, performance optimization, and ensuring high availability of network services. The engineer will serve as an escalation point for the NOC team and collaborate with clients to deliver secure, scalable, and reliable network solutions.
Key Responsibilities
Network Design & Implementation
architect and deploy LAN/WAN, SD‑WAN, VPN, and wireless solutions for client environments.
Configure and optimize routers, switches, firewalls, and load balancers.
Monitoring & Maintenance
oversee network monitoring tools (e.g., Datto, LogicMonitor, PRTG) to ensure uptime and performance.
Perform proactive maintenance and capacity planning.
Troubleshooting & Escalation
act as Tier 3 escalation for complex network issues and conduct root cause analysis to implement permanent fixes.
Change Management & ITIL Compliance
follow ITIL‑aligned processes for Incident, Problem, and Change Management; prepare and submit detailed change requests, including risk assessments, rollback plans, and impact analysis; participate in Change Advisory Board (CAB) meetings and ensure all changes are documented and approved before implementation.
Security & Compliance
implement network security best practices, including firewall policies, IDS/IPS, and VLAN segmentation; ensure compliance with industry standards (e.g., PCI‑DSS, HIPAA).
Documentation & Reporting
maintain accurate network diagrams, configurations, SOPs, and change logs; provide regular performance and incident reports to management and clients.
Client Interaction
collaborate with clients on network strategy, upgrades, and migrations; participate in technical meetings and provide consultative guidance.
Required Qualifications
Education : Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Experience
5+ years in network engineering roles, preferably in MSP or NOC environments; hands‑on experience with Cisco, Juniper, Fortinet, Palo Alto, or similar platforms.
Certifications
CCNP or equivalent required; CCIE, JNCIP, or similar preferred; ITIL Foundation certification strongly preferred.
Technical Skills
strong knowledge of TCP/IP, BGP, OSPF, MPLS, VLANs, QoS; proficiency in network monitoring and troubleshooting tools; familiarity with cloud networking (AWS, Azure) and SD‑WAN technologies.
Soft Skills
excellent communication and client‑facing skills; ability to mentor junior engineers and work in a fast‑paced environment.
Preferred Qualifications
Experience with scripting/automation (Python, Ansible).
Exposure to virtualization (VMware, Hyper‑V) and storage networking.
Work Environment
24/7 NOC operations; may require on‑call rotation.
Ability to work under pressure and manage multiple priorities.
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Equal Opportunity Employer Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e‑mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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- English
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