ECommerce Content Executive
Hotel Chocolat
- London, England, United Kingdom
- London, England, United Kingdom
Über
ECommerce Content Executive
role at
Hotel Chocolat .
As we continue our mission to make people and nature happy through chocolate, we’re looking for an
Ecommerce Content Executive
to join our
Ecommerce team
on a
hybrid, full‑time
basis.
In this creative and detail‑driven role, you’ll take ownership of on‑site content across our website and app, ensuring every page feels inspiring, visually engaging and easy to shop. With a strong gifting mindset and analytical approach, you’ll work closely with creative, marketing and trading teams to deliver best‑in‑class content that enhances customer journeys and supports business growth.
As well as a competitive salary and a range of company benefits, you’ll receive
50% discount on all products , and a
70% discount for you and your guests when you stay at our Rabot Estate hideaway
on the paradise island of Saint Lucia.
Mint House (Hybrid Working) This is a hybrid role – you’ll join us on site for
three days a week , and for the other two days you can work from wherever you like!
The on‑site location is our support office,
Mint House , in Royston, Hertfordshire, just off the A505 and a
10‑minute walk from Royston train station , with direct rail links to London King’s Cross.
What you’ll be doing…
Ensuring all website and app content is accurate, relevant and aligned with brand guidelines and seasonal campaigns
Working closely with Creative, Marketing and Campaign teams to optimise digital briefs and deliver consistent, best‑in‑class customer journeys
Curating and updating gift guides, themed landing pages and homepage content for key seasonal events such as Easter, Mother’s Day and Christmas
Analysing live performance data and producing post‑campaign “washups”, feeding insights back into future planning
Using data and brand strategy to support a framework for conversion‑led content pages
Ensuring strong on‑site visibility of content landing pages, supporting digital strategy and SEO objectives
Partnering with the Ecommerce Trading team to ensure content and messaging are accurately reflected on site through imagery and copy
Collaborating with the Ecommerce Creative team to ensure artwork is commercial, accessible and always mobile‑first
Working with our app provider to deliver best‑in‑class visuals and experiences for our most loyal customers
Supporting our journey towards a part‑composable digital ecosystem
Supporting our omnichannel strategy, including Retail and Café content where required
Regularly walking the site to proactively fix issues and recommend enhancements to the customer journey
Who you are… You’re a creative, organised and detail‑focused content specialist with a passion for storytelling and gifting. You combine a strong visual eye with analytical thinking and enjoy collaborating across teams to bring digital experiences to life. You’re confident sharing ideas and feedback, always with the customer at the heart of what you do.
Experience writing and executing digital briefs
Confident using CMS platforms such as
Amplience
Basic HTML knowledge
Experience using analytics tools such as
GA4
and
Content Square
Strong communication and collaboration skills
Confidence feeding back digital needs and requirements
Good understanding of omnichannel customer journeys
Experience working within a premium brand
At least 3 years’ experience in an e‑commerce environment
Experience working specifically with gifting‑led content
Seniority level: Associate
Employment type: Full‑time
Job function: Analyst, Marketing and Product Management
Industries: Retail Luxury Goods and Jewelry, Online and Mail Order Retail, Retail
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Sprachkenntnisse
- English
Hinweis für Nutzer
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