Reception & Office Administrator

Position Title: Reception & Office Administrator

Department: Business Solutions

Employment Type: Full-Time

Application Deadline: January 9, 2026

PURPOSE

Building trust through excellence.

VISION

Relentlessly advancing commercial real estate to provide remarkable experiences.

CULTURE

Stewardship and empowerment; integrity and fair play; remarkable experiences; mutual respect and authenticity; relationship-driven success; internal recognition and role clarity; fun

About the Company:

Cushman & Wakefield | Stevenson is a full-service commercial real estate firm in Winnipeg, Manitoba, that provides solutions in brokerage, property management, and advisory services.

We are looking for a Reception & Office Administrator to join our Business Solutions team. If you are a people-focused professional looking for a fun, hardworking and collaborative team that supports learning and continuous improvement, we want to meet you

Summary:

The Reception & Office Administrator is an energetic, conscientious, and detailed individual who enjoys making a difference and being a part of a team in a fast-paced environment. This role is essential to the smooth and professional functioning of Cushman & Wakefield | Stevenson, serving as the first point of contact for clients, visitors, and staff while ensuring daily office functions run efficiently. By coordinating people, systems, and resources, the Reception & Office Administrator helps maintain an organized, connected, and productive workplace.

The Reception & Office Administrator reports directly to the Vice President, Human Resources & Business Solutions.

Required Skills and Abilities:

• Post-secondary certificate or diploma in Office Administration, Business Administration, or a related field is considered an asset; equivalent work history may be considered.
• Minimum 2 years of experience in an administrative role, with experience in corporate, property management, or professional services preferred.
• Demonstrated ability to handle confidential information with discretion, including client documents and sensitive communications.
• Demonstrated ability to maintain a professional, polished, and welcoming demeanour in all interactions, both in person and over the phone.
• Able to manage multiple priorities in a busy, fast-moving environment with frequent disruptions and shifting demands.
• Administrative Skills – naturally detail-oriented, with the ability to organize information electronically and in paper form. Knowledge of standard office administrative practices and procedures is considered an asset.
• Computer Skills – intermediate to advanced skills in Excel, Word, and other Microsoft Office programs required.
• Communication Skills – ability to communicate effectively and in a professional manner with all levels of the organization, both orally and in writing; possesses strong customer service skills and takes a diplomatic approach to successfully building and maintaining relationships with all stakeholders.
• Organizational Skills – ability to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities while adapting to new ideas and constant changes.
  
• Excellent interpersonal and communication skills, with a natural ability to build rapport and ensure every interaction feels welcoming and respectful.
• Ability to work effectively in a rapidly growing/changing environment with a high degree of resourcefulness, flexibility, and adaptability.
• Relationship Skills – ability to develop and sustain cooperative working relationships at all levels of the organization; ability to be a self-motivated team player with good conflict-resolution skills and the intention to create and maintain positive working relations; committed to personal growth and integrity aligned with Cushman & Wakefield | Stevenson's objectives and values.
• Decision-Making Skills – ability to resolve problems using facts and sound reasoning.
  

Duties and Responsibilities: 

Reception

• Welcomes and triages all visitors, clients, and contractors in a professional and courteous manner.
• Answers, screens, and redirects incoming calls promptly and accurately.
• Coordinates courier and mail services, including sorting and distributing incoming mail, as well as preparing and arranging outgoing correspondence and packages.
• Takes payment in person related to condo and rental fees via cash or cheque where required.
• Reconciles monthly Sundries invoices and reports and prepares/updates the master list of chargebacks to provide to the corporate accounting team (i.e., postage usage, printer logs, courier usage, and ad-hoc supplies).
• Monitors the general Accounts Payable inbox; electronically stamps and distributes all received invoices to the appropriate Accountant for payment.
• Addresses general departmental inquiries where appropriate.
• Maintains office security by following relevant procedures; monitors the visitor logbook; issues visitor badges.
• Maintains office and telecommunication systems by ensuring proper operation, troubleshooting minor issues, and coordinating with external IT service providers as needed.
• Manages reception area and adjacent boardrooms to ensure a clean, organized, and professional appearance at all times.
• Assists with scheduling boardrooms from time to time as necessary.
  

Office and Administrative Support

• Manages reception coverage scheduling, facility update communications, and office supplies procurement.
• Acts as the liaison between clients and internal contacts within the organization.
• Maintains efficiency and first impressions in the office; participates in establishing standards and procedures for general housekeeping.
• Manages general formatting, versioning, and archiving of company documents where appropriate.
• Prepares, keys in, edits, and proofreads correspondence, invoices, presentations, brochures, publications, and related materials as necessary.
• Formats internal marketing, policy, or Standard Operating Procedures (SOPs) documentation for publishing, photocopying, printing, and binding.
• Provides administrative support as required by various departments.
• Assists the Brokerage department by searching for and providing documentation related to property taxes, assessments, and land titles as needed.
• Assists the Property Management departments with supplies ordering for various properties if needed.
• Supports operational processes such as service contractor coordination, data entry, and asset management.
• Liaises with external IT service providers to log, track, and resolve support tickets.
• Maintains inventory of office supplies and kitchen items; orders replacements where necessary and manages vendor relationships as needed (i.e., document shredding services, refreshment services, etc.).
  

Business Solutions Support

• Manages general document formatting, versioning, and archiving as needed.
• Maintains version control of administrative process maps, SOPs, and documentation.
• Supports data gathering and scraping for new and recurring documentation and data as required for report creation.
• Assists in report preparation, dashboard formatting, and data exports as needed.
• Organizes training sessions, including invite coordination as well as attendance tracking as required.
• Provides support in maintaining SharePoint and OneDrive folder structure and permissions.
• Formats internal policy or SOP documentation for publishing.
• Supports with IT procurement where required.
  

Team Member Onboarding Support

• Coordinates with Human Resources to ensure new hires have the necessary system access, badges, and IT equipment.
• Conducts building tours, including shared spaces, meeting rooms, and amenities.
• Introduces new team members to office procedures, policies, and key contacts.
• Serves as a point of contact for first-day logistics and initial general office-related questions.
  

Cushman & Wakefield | Stevenson is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, 2SLGBTQQIA, female-identifying, Francophone, immigrant, refugee, differently abled and other equity-seeking groups to apply and self-identify.

If accommodation is required during the hiring process, please inform us once selected for an interview.