Jr. IT Operations Specialist

IT Operations Specialist

Department:
Information Technology

Location:
Vancouver, BC

Reports to:
Chief Information and Technology Officer

Position Summary

Inkeros is seeking an IT Operations Specialist to manage and maintain our core technology systems and provide high-quality support to our internal users. This position is responsible for the full lifecycle of IT assets, system maintenance, and end-user support.

This role is designed as a growth-track position. The ideal candidate will master foundational IT operations with the express goal of developing into a senior role through structured mentorship and project-based experience.

Responsibilities

1. IT Support and End-User Services

• Serve as the point of contact for technical support requests, addressing hardware, software, and network issues.
• Manage the IT support ticketing system, ensuring tickets are resolved and documented in a timely manner.
• Develop and maintain the internal knowledge base with technical documentation and user guides.
• Conduct IT onboarding and training for new employees.

2. Systems Setup and Maintenance

• Provision, configure, and deploy employee endpoints (laptops, mobile devices) using Mobile Device Management (MDM) platforms.
• Assist in the administration of core business applications, such as (e.g., Google Workspace, Microsoft 365).
• Perform routine system maintenance, security patching, and software updates across servers and endpoints to ensure system integrity.

3. Troubleshooting and Maintenance

• Investigate, diagnose, and resolve complex or recurring technical issues.
• Perform root cause analysis (RCA) to identify and remediate underlying problems.
• Troubleshoot network connectivity issues (VPN, Wi-Fi, LAN).

4. Inventory Management and Procurement

• Manage the complete IT asset lifecycle, including procurement, deployment, tracking, and decommissioning.
• Maintain an accurate inventory of all company hardware, software licenses, and peripherals.
• Assist in developing and implementing automation scripts for inventory and asset management.

Qualifications and Experience

Required Qualifications:

• Demonstrable experience in an IT support or systems administration role.
• Strong understanding of modern operating systems (Windows, macOS, Linux) and networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with identity management systems.
• Excellent interpersonal and communication skills, with a strong emphasis on customer service and an ability to explain technical concepts to non-technical users.
• Proven analytical and problem-solving skills with a high degree of curiosity.
• Strong organizational skills and the ability to manage multiple priorities effectively.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Familiarity with a scripting language (e.g., Python, PowerShell, Bash).
• Exposure to cloud platforms (AWS, Azure, GCP) and/or virtualization technologies.
• Basic understanding of containerization (e.g., Docker, Kubernetes).