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UX Designer
Motability Operations Ltd
- Bristol, England, United Kingdom
- Bristol, England, United Kingdom
Über
UX Designer
role at
Motability Operations Ltd
About The Role Motability Operations are currently recruiting for a UX Designer to join our team in Bristol on a full‑time, permanent basis. As a UX Designer, you’ll play a key role in driving the design of our core products through all stages of Design, bringing them to life in ways that make a real difference for our customers, colleagues, and the business.
You’ll work as part of cross‑functional Product teams within our Defleet area, designing and building outstanding experiences for products that support all operations in our Vehicle Remarketing division. These range from understanding vehicle information and availability, to supporting pricing and sales channel decisions, and selling vehicles through our flagship commerce platform, mfldirect.
You’ll collaborate closely with Product and Tech team members to bring our product visions to life, helping to define strategies that balance business goals and user needs. You’ll plan and run research to understand problems deeply, use insights to inform design decisions, and turn ideas into tangible prototypes that can be tested and refined with users.
Your work will go beyond designing screens as you consider complete end‑to‑end journeys, including the people and processes that support them. You’ll communicate clearly with developers to ensure that user interactions, content needs, and accessibility requirements are fully understood and delivered to a high standard.
You’ll also contribute to the growth of our Design practice by improving how we Design and solve problems together, pairing with other designers to tackle cross‑product challenges, and supporting the development of our design system to bring consistency and excellence to everything we build.
Accessibility will sit at the heart of your work. You’ll ensure that WCAG 2.2 standards are met and that no users are excluded through poorly considered design, helping your team understand what inclusive design looks like in practice.
About You You might be looking for a new challenge and are keen to learn how design practices differ across enterprise and commerce spaces.
You’re experienced working in a product‑focused environment and are comfortable being the Designer in Product teams.
You think beyond creating screens. You work closely with your Product and Tech colleagues to understand business objectives and help shape the future direction of the products you design.
You’re collaborative by nature and enjoy working with others – whether that’s pairing with another designer, facilitating workshops, or bringing stakeholders and users together to explore ideas. You’re curious and proactive about learning the domains you work in, building a clear picture of how your products fit into the wider ecosystem.
You care deeply about accessibility and inclusion and know how to make these principles real through design and delivery. You also value testing and learning early, finding opportunities to share what the team discovers so everyone benefits.
You’re confident communicating with everyone – from technical experts and business stakeholders to the operational teams who use your products every day.
You have experience building, maintaining, and using Design Systems to bring consistency and quality to the products you design.
Minimum Criteria
Experience working as a Designer within product teams
A solid understanding and application of user‑centred design principles
Evidence of planning, running, and synthesising user research
Experience creating prototypes to explore and evaluate ideas
Proficiency with industry design tools (we use Figma!)
Understanding of accessibility standards (WCAG 2.2) and how to apply them in practice
Clear communication skills, with the ability to explain design decisions to different audiences
About The Company Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry‑free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher‑rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair‑accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our Values
We find solutions
We drive change
We care
Benefits
Annual discretionary bonus
15% non‑contributory pension (9% non‑contributory pension during probation period)
Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
Employee Discount Scheme with a huge number of retailers and an app to save on the go
Discounted Electric/Hybrid Car Salary Sacrifice Scheme
Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
28 days annual leave with option to purchase and sell days
Funded Private Medical Insurance cover
Critical illness insurance
Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
Funded health screening for over 50s
1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
Access to Prayer room and quiet spaces whilst working in the office
Dental Insurance
Health and cancer screenings for you and your partner
Discounted gym memberships
Charitable giving
Diversity & Inclusion At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first‑rate disability access. With our hybrid working environment, we do our best to accommodate part‑time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
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Sprachkenntnisse
- English
Hinweis für Nutzer
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