Senior Solution Consultant for ITSM, Analytics, & AIAtlassian • London, England, United Kingdom
Senior Solution Consultant for ITSM, Analytics, & AI
Atlassian
- London, England, United Kingdom
- London, England, United Kingdom
Über
Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, they have more control over supporting their family, personal goals, and other priorities.
Overview This role requires you to be located in the UK. We don’t offer relocation support for this role.
Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organisations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
What you’ll do
Create technical solutions and prescriptive guidance for direct customer engagements
Grow your existing deep technical expertise in ITSM, Analytics, and AI, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful adoption
Collaborate with Engagement Managers and other team members to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Drive value with internal teams across product and Customer Success to improve the Atlassian product offerings
Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Qualifications Your background
Extensive experience within SaaS companies
Relevant Enterprise customer-facing roles
Demonstrated expertise in ITSM
Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps.
Technical product demonstration, documentation, and presentation experience\
Comfort speaking to and influencing a customer's technical teams
Experience helping an organization adopt an Atlassian or similar product
It’s great if you have, but not required
Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experience working with large customers in a consulting or technical expert capacity
Experience of migrating to Atlassian cloud
Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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