Dieses Stellenangebot ist nicht mehr verfügbar
Customer Solutions Engineer
IPC Systems
- London, England, United Kingdom
- London, England, United Kingdom
Über
Customer Solutions, EMEA
Manager:
Manager, Customer Solutions
Office Location:
London, UK
Role Type:
Full time, Hybrid
Overview of the Team The Customer Solution EMEA is one three global collaborative teams consisting of six self-sufficient Sales Engineers situated in London, Paris, Madrid, and Frankfurt
The EMEA Team operates with a flat structure consisting of a local manager in London and a Director in Frankfurt who manage and cover Sales Engineering tasks also
The global responsibility lies with a Vice President who leads the three regions AMER, EMEA and APAC from the US headquarters in NY
Role Overview The role will be based in the IPC office in London. The role will require regular face‑to‑face activities with Customers and Sale
The responsibilities of the role include
Direct Client activities - delivering presentations, demonstrations, design workshops, responding to RFPs and preparing solutions proposals and bids and an on‑going life cycle account suppor
External 3rd party interaction – working within the eco system in co‑operation with 3rd party consultancies and other vendors and service provide
Bid support – RFI, RFP, ITT response preparation and complex solution proposa
Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on poin
Working with product management, marketing, and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaign
How You Will Make an Impact
Discover, understand, and define customer requirements: Dive deep into customer needs to provide tailored solutions
Position IPC solutions within the target environment: Highlight the benefits and relevance of our offering
Respond to technical solutions questions in English and German (if possible): Address a wide range of inquiries with expertise
Design customized solutions: Create solutions ranging from optimized standard product configurations to complex projects involving third‑party integration
Prepare, host, and deliver tailored presentations and demonstrations: Impress customers with comprehensive insights
Products, solutions, and services – benefits, features, technical details, and design
Technology direction and roadmap
Integration and compliance solutions
Generate high‑quality responses to RFP questions as part of a bid team: Ensure responses are technically accurate, credible, and contextually relevant, professionally written, concise and easy to understand, with clear, high‑quality graphics
Act as a conduit between Client Sales executives, Sales Support, and IPC Product Management: Facilitate communication for product enhancements and other requirements
Provide product and solution education: Educate internal groups, including Sales teams, new hires, Finance, Executive Management, and others, ensuring everyone is well-informed and aligned
Essential Skills and Experience
Technology – Knowledge of one or more of the following technology areas is important for the successful candid ate: IP, UC infrastructure, VOIP, SIP, SOA, Web services, Cloud Technologies/deployments Azure, AWS, Google AI – Automation/Analysis/Bots integration SBC, Deployments, Knowledge of virtualization and containerization Microservices/Kubernetes/Docker, KVM, VM, and other virtual environments Security – network security, certificates, encryption, authentication, firewalls Windows, Active Directory, Microsoft 365, MS Teams, Red Hat Linux, and other environments LAN and WAN Network Design Voice Recording and archiving Application Integration knowledge using various industry standards OpenFin, FDC3, Rest based APIs, XML, SOAP, and others
Other Important Attributes
Credible, structured, and methodical approach
Availability to travel
Ability to keep up to date with business and market technologies, and understand their impact to a client organization
Excellent verbal and written communication
Ability to work in a fast‑paced sales environment
Ability to deliver clear product presentations and demonstrations to all levels of a client organization
Ability to think clearly, creatively, and quickly in demanding situations
Friendly and outgoing, able to work in teams
Driven to high quality and excellence
Extremely client oriented
Experience with usage of Microsoft Office 365
Experience with usage of Salesforce and Oracle
Languages: English obligatory, German highly beneficial other European languages welcome
To acknowledge and follow the CORE 4 values o
What’s in It For You? At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees. In addition to a collaborative, high‑performing team environment, we’re pleased to offer benefits including:
Private Medical Insurance, Dental Insurance and Optical Reimbursement
Salary Sacrifice Pension Scheme
25 Holidays per Year Plus Public Holidays
Additional Time off for Charity Work and Volunteer Program
Access to “IPC University” our Internal E‑Learning Platform
Structured Onboarding Training and Peer Mentor support
Wellness Program
Employee Referral Scheme
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.