Service Coordinator

Overview

Commercial Truck Equipment is looking for a Service Coordinator to join its Edmonton Branch team to undertake the broad and diverse set of duties required to support the scheduling, coordination, and administrative functions of a busy service department supporting market-leading work trucks. This is a full-time, permanent role suited to a highly organized, detail-oriented professional with experience in service coordination, work order processing, warranty administration, and customer service within a truck, heavy equipment, or service-driven environment. Reporting to the Service Manager, the Service Coordinator is responsible for coordinating technician schedules, processing work orders and estimates, sourcing parts, managing warranty claims, maintaining repair lists, supporting timecard administration, and acting as a primary point of contact for customers and internal service teams.

Employees that have been successful for us have come from broad and varied backgrounds including marine, light automotive, manufacturing, heavy industry, and heavy equipment, but they all share a few common traits: They're curious, accountable, responsible, and independent logical thinkers with strong problem-solving and troubleshooting ability. They're technically savvy, and they can communicate politely and professionally with clients, engineering, parts, and procurement. We encourage all candidates with interest and direct or adjacent knowledge and experience to apply.

About Commercial

Commercial Truck Equipment is Canada's largest, fastest-growing, most stable, and most diversified company serving the work truck, utility, and the emergency equipment industry. In business since 1947, Commercial provides unmatched job security and a comprehensive list of employee benefits. More than 30% of our team are long-tenured employees with over 15 years of service; evidence of strong employee/employer relationships, effective teamwork, and the benefit of an open-door policy. As Commercial continues to grow and diversify, we are looking for qualified and committed people to join our team.

Benefits

Commercial proudly offers a highly competitive benefits program for our employees and their families. Our industry-leading program is wide ranging, stable, and reviewed on an annual basis to ensure the best care possible for our team.

Extended Health Care Program

• Prescription drug coverage with direct-pay drug card
• Vision care including prescription glasses, contacts, and exams for adults and dependent children
• Extensive paramedical coverage with per-category accounts for physiotherapy, chiropractic care, massage therapy, naturopathy, podiatry, acupuncture, clinical counsellors, psychologists, and more
• Comprehensive emergency medical travel insurance

Dental Care Program

• Extensive dental coverage including basic, major, and restorative coverages
• Children's orthodontics included

Group Life Insurance & Full Disability Offerings

• Life insurance and accidental death & dismemberment
• Comprehensive short-term disability program
• Comprehensive long-term disability program

Group Retirement Program

• Company-matched retirement program
• Open RRSP structure with maximum flexibility
• Investment and financial planning tools included

Additional Benefits

• Annual profit-sharing compensation and seasonal bonus program
• Generous vacation entitlements that exceed employment standards in all provinces
• Safe workplace with full committee and monthly meetings
• Health, Wellness and financial tools provided by our benefits provider Sunlife Canada
• Employee purchase discount program from key vendors
• Boot and Tool allowances for relevant staff members
• Company events including BBQs, holiday parties, company newsletter and more
• Unmatched stability and security from the largest and most diversified company in the industry
• Exceptional career growth opportunities with a "hire-from-within" strategy

Responsibilities

• Scheduling appointments and technicians' jobs
• Processing work orders and estimates (Spire)
• Sourcing and purchasing parts for the service department
• Claiming warranty for all service-related work orders and parts
• Providing professional, courteous customer service
• Answering phones and responding to email inquiries
• Maintaining repair lists and updating customers
• Managing timecards and entering data in UKG
• Handling various tasks and projects assigned by Service Manager.

Qualifications and Experience

The successful applicant will have a mix of the following qualifications and experience. Commercial is looking for someone who has the experience to make a smooth transition into this position and hit the ground running. We will consider candidates from all backgrounds and industries.

• Minimum five (5) years' experience in a Service Coordinator role with invoicing, submitting invoices on customer websites, and dispatching tasks to service teams
• Excellent computer skills, specifically intermediate level Excel and experience using web-based applications
• Experience with Spire business management software is an asset
• Experience in a truck dealership is a major asset
• Previous experience in the truck or heavy equipment industry is considered an asset
• Valid Class 5 driver`s license. Experience driving large trucks is an asset

Desired Skills and Attributes

• Superior written and verbal communications skills
• Professional customer service skills and pleasant phone demeanor
• Excellent computer skills (Microsoft Word, Excel, Outlook)
• Strong organizational and time management skills
• Detail oriented and ability to multi-task
• Self-directed with the ability to determine task priority, necessity, etc.
• Ability to deliver high quality and volumes of work and meet deadlines
• Reliable and punctual with a strong work ethic

Timeline and Application

We have an immediate need for an employee in this role, and applications are reviewed as received. The role remains open until filled. We thank all candidates for their interest, but only candidates currently legally permitted to work in Canada will be considered. Preference will be given to candidates currently residing near the branch.

Commercial Truck Equipment maintains an inclusive and discrimination-free hiring process, as well as compliance with Provincial Human Rights Codes, the Canadian Human Rights Act, and the Employment Equity Act.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person