Child & Youth Program Manager

The Program Manager is a leadership role responsible for the day-to-day coordination, supervision, and quality assurance of all programs and services delivered by Little Whispers Respite Services.

This includes overseeing respite care, supervised family visits, transportation services, and family support coordination. The Program Manager ensures compliance with all agency policies, accreditation standards, and funding requirements while maintaining a trauma-informed, culturally safe, and family-centered service environment.

The successful candidate will be both a strong administrator and a hands-on leader, comfortable working directly in the field alongside staff and families when needed.

Program Coordination & Operations

• Oversee the daily operations of all Little Whispers programs, ensuring smooth delivery of respite, transportation, and supervised family visit services.
• Manage and update staff and client scheduling in organizational systems (e.g., ConnectTeam or similar software).
• Coordinate service delivery with external partners, including Tsuut'ina Nation departments, disability programs, and child and family services agencies.
• Ensure documentation, logs, and reports are submitted accurately and on time.
• Implement and maintain agency Health & Safety protocols, including drills, safety checks, and incident management.

Staff Leadership & Supervision

• Supervise and support a team of Family Coordinators, Team Leads, and frontline staff.
• Conduct weekly staff check-ins, performance reviews, and one-on-one coaching sessions.
• Approve staff payroll hours and mileage; ensure accountability for time and service documentation.
• Address staff concerns and support ongoing professional growth through training and mentorship.
• Coordinate training sessions, orientations, and safety drills, ensuring compliance with CAC standards.

Administrative & Reporting

• Review, edit, and submit program reports, incident reports, and progress summaries to funding agencies.
• Support with accreditation preparation, documentation, and compliance audits (CAC or other).
• Track and monitor program metrics, staff performance, and service outcomes.
• Assist with the development of policies, procedures, and training materials as part of ongoing quality improvement.

Family & Community Coordination

• Serve as the primary liaison for families and community partners, ensuring communication is clear, respectful, and timely.
• Conduct intake meetings, assist in developing care and behavior plans, and coordinate individualized supports.
• Maintain professional and empathetic relationships with families, upholding confidentiality and cultural sensitivity.
• Facilitate problem-solving and ensure responsive communication during crises or schedule changes.

Field-Based Responsibilities

• Work hands-on in the field as required to support staffing needs, family visits, or high-needs clients.
• Model trauma-informed and culturally respectful care during interactions with children and families.
• Conduct site visits, home checks, and transportation audits to ensure service standards are maintained.
• Be available for on-call duties to respond to emergencies or urgent scheduling changes.

Qualifications

• Post-secondary education in Human Services, Social Work, Child and Youth Care, Psychology, or a related field.
• Minimum 3–5 years' experience in human services or child and family programming.
• Experience supervising or coordinating staff in respite, child and youth, or disability services.
• Strong administrative skills: scheduling, payroll, report writing, and documentation.
• Familiarity with CAC or CARF accreditation standards (or willingness to learn).
• Demonstrated ability to lead a team using trauma-informed, strength-based, and culturally competent practices.
• Proficiency with digital tools such as QuickBooks, ConnectTeam, Microsoft Office/Google Workspace.
• Valid driver's license, reliable vehicle, and clear criminal record check with vulnerable sector search.

Skills & Attributes

• Exceptional organizational, multitasking, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Strong leadership with a collaborative, mentoring approach.
• Flexibility to adapt to changing schedules and community needs.
• Ability to work independently and make sound decisions under pressure.
• Commitment to the values of compassion, empathy, inclusion, and family-centered care.

Working Conditions

• Combination of office, community, and field-based work.
• Some travel within the Calgary and Tsuut'ina Nation area required.
• Must be available for on-call and flexible hours to respond to family or staffing needs.

Compensation

• Hourly or salary-based (to be discussed during hiring process based on experience and qualifications).
• Benefits package available following probationary period (if applicable).
• Opportunities for professional development and leadership growth within the organization.

Job Type: Full-time

Pay: From $49,662.28 per year

Work Location: Hybrid remote in Calgary, AB T2P 3H9