Sales Consultant - Lichfield
Neighbourly®
- Brackley, England, United Kingdom
- Brackley, England, United Kingdom
Über
Sales Consultant - Lichfield
role at
Neighbourly®
About Us Neighbourly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighbourly has grown into a world‑leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry, we have shown our keen intent for growth with over 330 locations across 6 brands and over 4,000 frontline operatives.
Our Brands
Drain Doctor
Bright & Beautiful
Countrywide Grounds Maintenance
Dream Doors
Pimlico Plumbers London
Greensleeves Lawn Care
Dream Doors Dream Doors Ltd is a highly recognised, established market leader in the kitchen make‑over/refurbishment industry with a network of c.100 franchisees across the UK. The company is multi‑award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands.
Reporting Structure Reports To : Retail & Operations Manager Direct Reports : None Key Relationships : Showroom team, Brand Leader, Business Development Manager
Purpose of the Role As Showroom Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
Key Responsibilities
Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
Enquiry management: via telephone, email, social media & face‑to‑face interactions, gather all relevant information from customer enquiries prior to booking a home & showroom visit to understand customers’ needs.
Customer Consultations: provide expert advice and design consultations, presenting customers the products and services we offer (e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles) and helping them choose colours, styles.
Arrange and book appointments for the Retail & Operations Manager to carry out home visits, outlining expectations and providing a positive impression.
Follow up on enquiries and unsold appointments (sweeping).
Under the direction of the Retail & Operations Manager, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
Visual Merchandising: keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
Carry out general duties around the showroom as required (e.g., stock take, ensuring stock room and showroom tidy).
Work as part of a small team, helping in all departments as business dictates.
Opening/closing showroom (key holder duties).
Any other reasonable duty that falls within your capabilities.
Experience / Skills / Knowledge Experience
Previous customer service experience essential.
Ideally worked within a retail kitchen setting (or interior design).
Understanding and awareness of home transformation and design.
A background in retail sales advantageous.
Skills / Knowledge
IT literate (Microsoft Office/CRM).
Excellent communication skills and customer service knowledge.
Able to demonstrate strong organisational ability.
Ability to work independently, identify challenges and be solution focused.
Behaviours
Resilient
Customer and Sales focused
Open & Clear communicator
Organised
Self-Motivated & Hardworking
Problem Solver
Proactive & hands‑on
Willingness to learn and follow a proven franchise model
Confident, approachable, with a positive mindset
What We Can Offer
Competitive salary
Comprehensive training and support from us
A collaborative and supportive team environment
Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays (Showroom operational hours Monday – Friday 9:00am – 5:00pm, Saturdays 10:00am – 4:00pm).
Inclusivity Statement Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Brand DDR UK Dream Doors
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Sprachkenntnisse
- English
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