Mobile Service Advisor
Pybus Recruitment Ltd
- Birmingham, England, United Kingdom
- Birmingham, England, United Kingdom
Über
Location Erdington
Salary 29500 - 34500 (Between Bonus Depending Upon Experience)
Employment Type Full Time
Role Purpose Reporting into the Mobile Service Workshop Controller you will be responsible for driving the standard in customer care and delivering a courteous and efficient reception ensuring a high standard of customer satisfaction and communication with the Mobile Vehicle Team. You will also be responsible for tracking the progress of vehicles through the Workshop and liaising with the customer base thereby maintaining customer satisfaction. So if you think you can make a difference and motivate other team members to achieve their business goals then this could be the role for you.
Key Responsibilities and Accountabilities
Drive the standard in customer care with the diverse customer base
Rapport building between customer internal and external
Following the customer journey process on all occasions
Go beyond process in delivering exceptional customer service
Deliver effective value-added sales solutions to customers to ethically promote the wide range of products and services
Flexibility to the needs of business and customer
Daily processes in customer updates Wip Debtors communicating with technicians and ensure all jobs are attended and clocked
Been able to work remotely and a suitable place at home to work
Essential Skills and Experience
IT literate and familiar with web-based process and stock management systems
Evidence of previous service department experience
Administrative experience
Able to handle sensitive and confidential information
Excellent communication and customer service skills with experience handling complaints
Evidence of customer facing administrative experience
Experience in a customer service environment
Evidence of Right to work in the UK
Able to work to deadlines
Full driving licence held for a minimum of 6 months with fewer than 9 penalty points
Experience in a selling environment
Experience using Kerridge
Benefits
Performance Related Bonus
33 days annual leave (including bank holidays) in addition to an annual leave
Purchase & Sale scheme
Pension Scheme & Life Assurance
Discount on Service Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Access to Perks at Work discount website
Required Skills and Attributes The ideal candidate will possess a proven track record of consistently achieving sales targets in car sales or a financial services related environment. Be tenacious, enthusiastic and take personal responsibility for team achievement. Be a highly motivated individual with a strong work ethic. A team player with a keen interest in people. A strong desire to succeed. Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction. Be focussed on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever. Hold a valid UK driving licence.
Key Skills
Sales Experience
Time Management
Order Management System
Customer Service
Dealership Experience
GM Vehicles
Retail Sales
Tire Service
Automotive Repair
OSHA
Service Writing
Automotive Service
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Sprachkenntnisse
- English
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