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Desktop Support TechnicianCarlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland • London, England, United Kingdom
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Desktop Support Technician

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
  • GB
    London, England, United Kingdom
  • GB
    London, England, United Kingdom
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Über

The Desktop Support Technician will provide support and maintenance within CWT's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to PC, laptop, thin clients, printers and scanners) to ensure optimal workstation performance. This role will also troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required in the areas of user/systems requirements and analysis, computer systems support, application and network troubleshooting, configuration and maintenance.
Responsibilities include:
Hardware and software support in a Windows/Citrix environment
Active Directory administration experience; users, groups, computers
Responsible for end user computer hardware troubleshooting, monitoring and maintenance
Windows file system security rights management: granting, revoking, and maintaining privileges
Diagnose, troubleshoot, install and configure End User Computing devices, peripheral equipment, network hardware, and software both remotely and onsite
Support for virtual teams at various locations utilizing remote monitoring and management software to resolve customer requests
Citrix client user support, including VDI/Thin Client
Monitor Service Now and consistently update tickets daily with work performed and troubleshooting information
Consistently follow and maintain Asset Management policies and procedures
Establishes a high level of personal credibility, and builds strong professional working relationships with customers
Coordinates activities, as needed, with other support or implementation team members
Provides updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voice mail, e-mail, chat, or in-person communications
Qualifications
You have a Bachelor's degree, with a technology or business emphasis or equivalent education/experience
You have a first experience in the related field
Previous experience with computer imaging and deployment, Windows and Mac OS, Office 365, TCP/IP networking as well as Citrix/Thin Client/VDI technologies and services
Familiar with industry standard Disaster Recovery/Business Continuity practices, applications and methodologies
You have knowledge of Active Directory and Windows Group Policy as well as related Microsoft technologies in order to analyze, interpret, and apply information
Excellent customer service and communication skills are required
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As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us
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  • London, England, United Kingdom

Sprachkenntnisse

  • English
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