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Inside Sales Executive
Unicorn Group
- Lisburn, Northern Ireland, United Kingdom
- Lisburn, Northern Ireland, United Kingdom
Über
Full‑time, 37.5 hours per week, based onsite
09:00-17:00 Monday–Friday
The Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland. There are four companies within Unicorn Group operating across different industries and we supply a diverse range of products to global markets.
THE ROLE We’re seeking a proactive, target driven and personable Inside Sales Executive to join our busy sales and marketing team within Unicorn Hygienics, a Unicorn Group company specialising in high‑quality washroom products and vending machines.
This role focuses on regular customer engagement, using your upselling and cross‑selling skills to drive sales, build lasting relationships, and ensuring customers feel valued and supported. You’ll also support our Business Development Managers and wider team with day‑to‑day customer service enquiries and general administrative tasks, making you a key point of contact within our sales and service team.
KEY DUTIES AND RESPONSIBILITIES
Proactively contact customers to drive increased spend by suggesting relevant products and communicating new offers
Cross‑sell and upsell based on customer needs and purchasing patterns
Provide excellent customer service by handling inbound and outbound calls, emails and other messaging platforms (WhatsApp/FB messenger) with professionalism and speed
Provide basic product information and resolve queries or escalates where necessary
Maintain accurate records of interactions and sales opportunities in our HubSpot CRM system
Collaborate with the wider sales and customer service teams to ensure a consistent and positive customer experience
Support other ad hoc administrative duties as required
Maintain and develop relationships with existing customers to encourage repeat business and long‑term loyalty
LEVEL OF QUALIFICATION AND EXPERIENCE REQUIRED
At least 1 year’s experience in an inside sales/telesales role, with a strong track record of handling both inbound and outbound calls to drive sales and customer engagement
Familiarity with CRM systems such as HubSpot would be beneficial; however, full training will be provided
Spanish language skills – spoken and written – would be a strong advantage
Experience working with product‑based businesses or in B2B sales
THE IDEAL CANDIDATE
Confident communicator with a friendly, persuasive telephone manner
Comfortable working towards targets or KPIs
Organised, detail‑oriented and able to manage multiple tasks efficiently
A team player with a proactive and positive approach to work
WHAT WE OFFER
33 days annual leave, increasing to 35 days after completion of 2 years’ service
Onsite gym open from 6am-11pm, Monday-Friday
Income Protection Policy to provide a percentage of salary in the event of long‑term sickness
Easy access from Lambeg railway station, M1 Motorway and Belfast City Centre
Death in service benefit of 4 times annual salary
If you would like to join a progressive local company, we would love to hear from you! Please forward your CV to samantha.cromie@unicorn-group.com no later than Friday 26th September 2025 at 12 noon. Further information about Unicorn Group is available on our website: www.unicorn-group.com
Unicorn Group reserve the right to enhance the essential / desirable criteria in order to facilitate shortlisting if required.
At Unicorn Group, we provide equal opportunities and are committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.
Should you require any reasonable adjustments throughout our recruitment process, please don't hesitate to let us know.
Visa sponsorship is not available in connection with this vacancy.
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Sprachkenntnisse
- English
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