Business Analyst, ServiceNow CMDB and DiscoveryIdaho State Job Bank • United States

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Business Analyst, ServiceNow CMDB and Discovery

Idaho State Job Bank

United States

United States

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Business Analyst, ServiceNow CMDB and Discovery at Cardinal Health in Boise, Idaho, United States Job Description What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organizations software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organizations internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. We are seeking a highly skilled Business Analyst with expertise in ServiceNow Configuration Management Database (CMDB), ServiceNow Discovery and Service Now Service Mapping . In this role, you will act as a bridge between business stakeholders and technical teams. Key Responsibilities Requirements Gathering & Analysis + Collaborate with stakeholders to gather and analyze business requirements for CMDB, Discovery and ServiceMapping + Create process flows, data models, and wireframes to document requirements clearly. + Translate business needs into functional and technical specifications and create user stories in ServiceNow Agile. + Collaborate with developers to ensure requirements are clear and concise for development Testing, Documentation and Training + Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off. + Maintain documentation including workflows, data dictionaries, and training materials. + Leverage business knowledge to drive process improvements and enhance system usability. + Provide trainings to stakeholders ServiceNow Expertise + Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards. + Support CI lifecycle management and maintain accurate CI relationships. + Work closely with ServiceNow developers and architects to implement solutions. + Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes. To view full details and how to apply, please login or create a Job Seeker account

United States

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English

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