Information Technology Support EngineerFortray Global Service Limited • Oxford, England, United Kingdom
Information Technology Support Engineer
Fortray Global Service Limited
- Oxford, England, United Kingdom
- Oxford, England, United Kingdom
Über
Level 2 & 3 Support
Deliver Level 2 and Level 3 IT support to end users
Troubleshoot complex hardware, software, and system issues
Act as an escalation point for junior support engineers
Ensure timely resolution of incidents and service requests
Systems & Infrastructure Support
Support Windows desktop and server environments
Manage Active Directory, Group Policy, and user access
Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Troubleshoot network issues (LAN/WAN, DNS, DHCP, VPN)
Security, Backup & Reliability
Apply IT security policies and best practices
Support endpoint protection, patching, and system updates
Assist with backup, recovery, and disaster recovery processes
Ensure systems comply with internal and regulatory standards
Projects, Documentation & Improvement
Participate in IT upgrades, migrations, and improvement projects
Maintain accurate technical documentation and asset records
Identify opportunities to improve IT service delivery
Provide guidance and mentoring to junior team members
Stakeholder & Vendor Interaction
Support internal users across departments
Communicate technical issues clearly to non‑technical stakeholders
Liaise with third‑party vendors and service providers
Requirements
3‑6+ years of experience in IT Support or Infrastructure roles
Proven experience delivering Level 2 / Level 3 support
Strong hands‑on knowledge of:
Windows 10/11 and Windows Server
Active Directory and Group Policy
Microsoft 365 services
Solid understanding of:
Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
IT security and access control principles
Strong troubleshooting, communication, and documentation skills
Preferred / Advantageous Skills
Experience with virtualization (VMware / Hyper‑V)
Exposure to Azure or cloud‑based services
ITIL Foundation or service‑management experience
Background in education, healthcare, or professional services environments
Education & Certifications
Bachelor's degree in IT, Computer Science, or a related field (preferred)
Relevant certifications are an advantage:
Microsoft certifications
CompTIA Network+ / Security+
ITIL Foundation
Benefits / Opportunity
Opportunity to work in a stable and professional IT environment
Exposure to modern infrastructure and cloud technologies
Autonomy and responsibility in a senior support role
Competitive salary based on experience
In‑house training and continuous professional development opportunities
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Sprachkenntnisse
- English
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