Data AnalystNew Street Consulting Group (NSCG) • London, England, United Kingdom
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Data Analyst
New Street Consulting Group (NSCG)
- London, England, United Kingdom
- London, England, United Kingdom
Über
Contract Type: Permanent or Interim
We are partnering with a leading global financial technology organisation to identify a Business / Data Analyst who will play a pivotal role in optimising customer support operations and elevating client experience. This is an opportunity to join a high-growth, international business operating across multiple regions, serving hundreds of thousands of clients worldwide.
The Role As part of the Trading Services function, you will act as a trusted advisor to senior leadership, leveraging data and analytics to drive operational excellence and customer satisfaction. You will design reporting frameworks, uncover actionable insights, and lead a small team of analysts to deliver impact at scale.
Key Responsibilities
Develop and manage performance reporting frameworks across all customer contact channels.
Conduct deep-dive analytics to identify operational bottlenecks and efficiency gaps.
Integrate customer sentiment metrics (NPS, CSAT, CES) with operational KPIs to inform strategic decisions.
Drive predictive and proactive analytics to anticipate demand and improve processes.
Lead and mentor a team of analysts, collaborating with cross-functional stakeholders to deliver measurable improvements.
What We’re Looking For
3+ years’ experience in data analytics, reporting, or related fields.
Strong skills in Excel / Google Sheets and familiarity with SQL.
Experience with BI tools (Power BI, Tableau, Looker).
Solid understanding of customer support metrics and operational performance drivers.
Ability to communicate insights effectively to senior leadership.
Why Join? This is a chance to influence strategy and shape customer experience within a dynamic, global organisation. You’ll enjoy a collaborative culture, hybrid working model, and access to tailored development programs.
Interested? We are considering both interim and permanent candidates. Please send your CV to joflynn@nscg.com for a confidential discussion.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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