Table Gaming Optimisation Manager
Grosvenor Casino
- London, England, United Kingdom
- London, England, United Kingdom
Über
Table Gaming Optimisation Manager
role at
Grosvenor Casino . Job Description
The
Table Gaming Optimisation Manager
will be responsible for analysing statistical data related to table gaming performance and supporting the development of technological solutions. The role will assist the Casino Gaming Performance Manager to deliver the Rank gaming strategy, with a focus on driving revenue performance and ensuring operational excellence across the estate. Main Accountabilities & Responsibilities
Utilise Tangam Management software and collaborate with venue teams to analyse data, optimise floor performance, and drive operational efficiency. Analyse underlying margin performance in all sites to identify root causes and make recommendations to the Director of Gaming on remedies. Analyse major player influences and gaming performance, including analysis of standard deviations and play to rule out any advantage play. Prepare reports for the Gaming Performance Manager to support preparation for the peer-to-peer process, highlighting reasons for underperformance including individual player analysis, standard deviation, and performance metrics from wheels/games. Prepare reports that analyse wheel performance across the estate, identify possible risk to the casinos, and develop alert-based indicators. Reports should include data and trend information on spin rates, wheel bias, drop zones, etc. Monitor live and recorded gameplay to ensure procedural adherence and identify any possibility of cheating, advantage play, or dealer errors. Develop and implement game protection strategies and integrity monitoring procedures. Create table opening plans using key data and Tangam software to build a workforce planning schedule that meets the needs of the Gaming Business while allowing operations to resource efficiently. Build a flexible table model that generates a plan across the week based on customer demand to maximise revenue. Review weekly and periodic performance against metrics including Key Risk Indicators and highlight emerging trends to the Director of Gaming. Work with suppliers on projects to improve the efficiency of Gaming and support transformation plans. Collaborate with cross-functional teams to ensure alignment of gaming strategies with wider business objectives. Support development initiatives for the gaming team as required. Liaise with internal IT departments and external suppliers to set up data flow so that performance reports can be generated automatically and accessed by key stakeholders including GMs and support functions. Risk Strategies
Stay updated on emerging cheating techniques, technological threats, and industry best practices in game protection. Conduct CCTV checks to aid developmental and remedial table gaming training. Understand risks associated with operating a gaming product and ensure the team continually mitigates these risks. Conduct investigations into integrity breaches, such as cheating, collusion, or fraudulent activity. Provide training and guidance to internal teams and partners on integrity risks. Qualifications
Strong knowledge of gaming statistics and a solid casino operations background. Expertise in understanding casino game operations, game protection and fraud prevention strategies. Advanced Excel skills. Must hold a valid PML (Personal Management Licence). Comfortable working independently and managing complex projects through to completion. Able to represent and communicate Grosvenor and Gaming strategies effectively. Excellent communicator across all levels, embodying STARS values. Field-based role with extensive and regular UK-wide travel to all Grosvenor casino venues. Additional Information
Why Join Us?
A Salary That Reflects Your Value - We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one. A Rewards Package That Goes Further - From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding. A Warm Welcome That Sets You Up to Win - Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running. Work That Means Something - You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference. A Culture That Puts People First - We’re proud to support and look out for each other. It’s part of who we are — and why people stay. A High Standard, Shared Together - We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do. Real Support for Your Growth - Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow. Be Part Of What’s Next
If you’re looking for more than just a job — if you want to be part of a team that values passion, performance and care — we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it. We’re for Everyone At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
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Sprachkenntnisse
- English
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