Information Technology Support EngineerSiXworks an IBM company • Farnborough, England, United Kingdom
Information Technology Support Engineer
SiXworks an IBM company
- Farnborough, England, United Kingdom
- Farnborough, England, United Kingdom
Über
Information Technology Support Engineer
role at
SiXworks an IBM company . Overview
We are looking to recruit an
IT Support Engineer
to join us on exciting and important work that is underway. Responsibilities
Respond to incoming tickets and provide ongoing feedback on progress. Providing basic 1st/2nd line support for our environments, services and infrastructure. Escalate to 3rd line for complex issues. End user support (desk-side and remote). Issuing comms to the user community for incidents and maintenance events. Respond to monitoring alerts, triage and escalate where necessary. Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary. Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base. Occasional travel to remote sites may be required. Key Skills
Windows 10/11 and MacOS support and administration Endpoint Management/In tune administration Running of PowerShell scripts End User Device provisioning, onboarding of users Understanding of security concepts (MFA, Conditional Access) Atlassian suite of ITSM equivalent tooling Windows Server support and administration iOS and ipadOS support and administration Understanding of Group Policy (creation and troubleshooting) Writing of PowerShell scripts Why SIXWORKS?
SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security. This is an exciting time for us, with ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey. Our team features senior operational, technical, and business leaders from various industries and the armed forces, complemented by IT engineers, architects, developers, and project managers. Together, we'r e an unstoppable force of digital innovation! SiXworks’ expertise includes Secure-by-Design, cloud computing, advanced network and infrastructure design, rapid application development, cross-security domain systems, multi-tenanted High-Performance Compute, multi-source data platforms, cyber vulnerability mitigation, and intelligence systems. We provide supplier-agnostic, technical, and business consultancy to customers while championing open-source and best-of-breed technologies. Benefits
25 days annual leave + bank holidays. Private Medical Insurance. Life Assurance Scheme Contributory pension scheme Professional Development opportunities Cycle to Work scheme. Discretionary Bonus scheme. Secure, on-site parking, cafe, restaurant, and gym facilities. Free hot and cold drinks in our own, modern kitchen/break-out. A word on UK Security Clearance
Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance. Privacy notice : SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. SiXworks will be the hiring entity. By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including safeguards in case of cross-border data transfer, is available here: https://www.ibm.com/privacy Details
Seniority level: Associate Employment type: Full-time Job function: Information Technology and Engineering Industries: IT Services and IT Consulting, Computer and Network Security, and Defense and Space Manufacturing
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Sprachkenntnisse
- English
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