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Sales Operations Analyst
Resideo
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
Über
The Sales Operations Analyst is responsible for providing key administrative support to the Sales team and working within Sales Operations whilst ensuring a first‑class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).
The role will suit an individual who has a bias toward action, exceptional communication skills and will know how to balance getting the details right while working in a fast‑paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.
JOB DUTIES
Process customer orders and quotes in SAP to specific SLA’s and customer requirement
Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
Field telephone calls as initial line support
Support first line e-commerce queries
Liaise with relevant departments to complete customer order, queries and complaints
Maintain and update customer records
Support commercial sales in dealing with customer support to close and grow sales
Direct customers to the correct teams for technical support, account queries
Manage sales transactions as per customers’ requirements
Up‑sell through attachments and complete solution orders
Investigate and resolve issues, complaints and invoice queries
Effectively communicate with both external & internal customers
Provide an exceptional customer experience against all customer transactions
Participate in ad hoc projects to further enhance the customer experience
YOU MUST HAVE
Customer experience
Commercial awareness
Communication skills
People skills
Critical thinking
Active listening
Learning absorption
Sales Skills
WE VALUE
Attention to detail: correct transposing
Ability to handle processing end to end
SAP or similar ERP experience
Strong Microsoft Office knowledge
WHAT'S IN IT FOR YOU
Hybrid working model
Competitive salary and quarterly commission structure
Opportunity to progress within a global business
Excellent career development opportunities
ADDITIONAL INFORMATION Interview Details: We are looking to conduct face‑to‑face interviews at our UK Headquarters on the following dates: 6th, 7th, and 8th of January.
Location: Oldham Broadway Business Park, Unit 6 Broadgate, Chadderton, Oldham OL9 9XA
Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product‑solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin‑off is currently targeted for completion in the second half of 2026, subject to customary conditions.
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Sprachkenntnisse
- English
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