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Network Engineer
hackajob
- London, England, United Kingdom
- London, England, United Kingdom
Über
–
Sky UK
Job Description Sky, Europe’s biggest entertainment brand, offers a dynamic environment where technology enables top-quality shows, breaking news, innovative tech, and must-have products. Careers here mean the freedom and support to make an impact – pushing boundaries, creating solutions, and hitting targets.
What You’ll Do
Monitor the network using 'Eyes on glass' and other monitoring tools.
Receive inbound calls to the NOC (internal teams, 3rd parties, suppliers, partners).
Manage inbound and outbound access requests.
Triage network faults and alerts raised through Comarch, Sev-One, or Spark auto‑ticketing.
Raise Spark tickets and coordinate with appropriate support teams across Group Networks.
Triage fixed network faults.
Execute network repair actions per established playbooks, especially node and card faults.
Monitor change activity and support implementation teams with pre‑check and post‑check activities.
Support escalations to the Network Reliability Engineering team for non‑BAU IP network faults.
Act as a 24/7 operational contact point for network issues and incident coordination.
Coordinate BAU change management activities.
What You’ll Bring The ideal candidate is a network engineer with excellent problem‑solving skills and a proactive approach to issue resolution. They are comfortable monitoring the network, supporting BAU change, and directly resolving incidents using CLI and network management tools. Effective communication and composure under pressure are essential, as is a willingness to adapt to evolving technologies and processes in a fast‑paced environment.
Qualifications
Technical understanding of telecom networks across IP core, access, transmission, cloud, and ISP services.
Understanding of the functions and architecture of other network domains (voice, mobile, CDN).
Ability to interpret data from network monitoring systems and take appropriate action to resolve incidents.
Operational expertise in service provider network technologies such as Access, MPLS, IP routing, switching, network security (firewalls), and load balancing.
Professional‑level networking knowledge (e.g., CCNP, NSE) with competence in at least one major vendor, strong troubleshooting, documentation, and familiarity with automation/monitoring tools.
Experience with telecom change and incident management processes.
Strong team ethic in an unpredictable operational environment.
Team Overview The Service Reliability team is responsible for the 24/7 operation of Sky’s telecoms network. It provides the primary 24/7 service desk for Group Networks, routing incident tickets both within the department and to other on‑call support teams across Group Networks. The department directly executes playbooks for problem resolution within the Access and IP network domains.
Inclusion & How You’ll Work Recognised by The Times and Stonewall, Sky prides itself on a diversity and inclusion approach, investing in society, fighting racial injustice, and setting ambitious representation targets. We embrace hybrid working, balancing time between unique office spaces and working from home. Details on hybrid working for this role will be discussed later in the recruitment process.
Your Office Space Brick Lane Office Our Brick Lane office is in the heart of the East End of London, close to street food, cafés, and shops. The nearest tube stations are Aldgate East and Liverpool Street, about a 10‑minute walk.
We’d Love to Hear From You Inventive, forward‑thinking minds collaborate in Tech, Product, and Data at Sky. We explore what‑if, how far, and what next. We value diversity, support our community, and contribute to a sustainable future for our business and the planet.
Upon a successful application, you will be requested to complete a criminal record check. Depending on the role and nature of any convictions, Sky may withdraw any offer.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology Software Development
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Sprachkenntnisse
- English
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