Reservation Sales Specialist
Domus Stay
- London, England, United Kingdom
- London, England, United Kingdom
Über
At Domus Stay, we bring together the best of the capital’s design‑led homes with dedicated concierge and guest services. To curate the most memorable stays, we connect people on the same wavelength: homeowners with properties that look and feel good, and switched‑on guests who appreciate considered design.
We’re committed to shaping exceptional experiences – for our guests, homeowners and employees – and this hasn’t gone unnoticed. As of 2025, we’ve received gold‑rated accreditation by Quality in Tourism for the third year running. We’re also the first short stay brand to be awarded the Butterfly Mark for sustainability: a mark of the uncompromising standards we set for both people and planet.
Purpose of the role
To guide the guest from enquiry to stay, and to create a truly outstanding guest experience
You are responsible for
Converting enquiries into bookings through effective, relationship‑based sales and negotiation skills
Managing enquiries, quotes and deals through HubSpot CRM, ensuring relevant data and information is captured, deal flow is tracked, updated and progressed in line with our standards
Present tailored quotes that reflect guests’ requirements and the unique value of our portfolio
Owning the accurate handover of all elements of the booking to the Operations team, ensuring guest preferences and requests are clearly communicated, maximising the opportunity for concierge upsells, and that requirements and special requests are clearly documented and communicated
Owning all elements of our monthly sales reporting
Building genuine relationships with guests and notable booking agents, through timely, respectful and accurate communication
Respecting the privacy and security of the guest and their data at all times
Building a thorough knowledge of our portfolio and localities; you are empowered to find out more as required
Your key tasks
Key tasks include, but are not limited to:
Responding to and following up on all reservation enquiries, either by email or over the telephone. Preparing accurate proposals via HubSpot
Ensuring HubSpot’s CRM tools are being utilised to capture reports and dashboards to support monthly sales reporting, as well as your pipeline management and performance tracking
Close collaboration with fellow Reservations Specialists and Property team, liaising on rate, availability, negotiations and bookings status
Develop an in‑depth understanding of our portfolio and the local areas and conduct property viewings Creative collaboration with Marketing to identify engagement opportunities and patterns within our data to improve conversion and Homeowner retention
Ensuring that homeowner and guest confirmations are accurate, capture all requests, and are sent in a timely manner
Accurate logging of guest & owner profiles, all enquiries and reservations in the PMS system (ResHarmonics), in line with entry standards
Accurate upkeep of property information and availability in ResHarmonics, in line with entry standards
Managing payments and deposits, ensuring that guest data is stored securely and accurately.
Processing ID reference checks
Working together with the Operations team in a timely handover of confirmed bookings. Where required, assist in coordinating all guest requests, which might include car transfers, grocery shopping, excursions, baby‑sitting, restaurant reservations etc.
Weekly and monthly enquiry reporting, which could include data on contacts, income, revenues, volumes, conversion, occupancies, rates, lead times, and lost booking information
Handling and logging guest complaints, aiming to resolve where possible, or escalat[...]
You will report to
Charlotte Howard, Head of Sales & BD
Max Slaght, Founder
How you will be measured
Booking conversion – from enquiry to confirmed booking
Booked revenue & incremental guest spend
Demonstrating our company values
You
You demonstrate our values of Excellence, Passion, Integrity & Care by:
You are a natural at establishing authentic customer relationships. You take genuine care in matching the right guest to the right property
You have a personal network of agents and finders, driving new opportunities
Taking pride in accuracy and attention to detail. You are results driven, tenacious and responsible
Displaying a can‑do, entrepreneurial attitude. You smile, and you listen with empathy
You show curiosity and eagerness to learn
You treat guests, owners, colleagues and suppliers with kindness, respect and discretion
You are friendly, warm and genuine
Minimum 7 years of sales experience
Proven track record of achieving sales targets and using sales CRM systems
Strong customer service experience (luxury preferred); ideally to include sales or reservations
Excellent written and verbal communication skills
Experienced in managing multiple tasks, priorities and deadlines
Computer‑literate; confident with using multiple systems
Excel proficiency an advantage
Why join the team?
Competitive salary plus target based bonus structure
A culture that encourages inclusion and diversity
A personal pension scheme, 21 days annual leave plus public holidays and your birthday off
Various benefits including private healthcare
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Travel Arrangements
Referrals increase your chances of interviewing at Domus Stay by 2x
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Sprachkenntnisse
- English
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