Pensions Administrator - Quality AssuranceKeg Wines International • Leeds, England, United Kingdom
Pensions Administrator - Quality Assurance
Keg Wines International
- Leeds, England, United Kingdom
- Leeds, England, United Kingdom
Über
Permanent
| Location:
Leeds
Are you detail-oriented and passionate about accuracy and efficiency? Join our team as a Pensions Administrator Quality Assurance, where you'll ensure precision in pension calculations, refine processes, and deliver exceptional service. Due to growth we are hiring for 2 roles.
About the Role Quality Assurance is a growing area of focus within our business (and many others). Its a hot topic! The team is small but growing and all have a background in administration and are genuinely interested in making pension schemes perform better for everyone with the focus being on regularly reviewing administration real world cases, practices and systems to ensure efficiency (makes it better for administrators) and accuracy (makes it better for our members).
You Will Be Accountable For
Appling your technical expertise and detailed pension calculation knowledge to review case work and processes, ensuring accuracy and quality.
Working as a team to conduct audits and quality assurance for set processes within our Defined Benefit and Defined Contribution administration function, providing summary reports of your findings and making recommendations for improvements.
Working alongside the QA Team Guide you will have the opportunity to develop the QA teams systems and processes, root cause analysis programme and complaints review procedure.
Delivering exceptional service to colleagues, members, and employers, ensuring compliance with service levels and striving for customer delight at all times.
Completing monthly QA tasks in line with established processes, maintaining accountability for all aspects of the QA Pensions Administrator role.
Partnering with QA team members and other departments to conduct User Acceptance Testing (UAT) for new system releases and related updates.
Ensuring the accuracy of member and employer data, taking ownership of your personal work quality while contributing to team performance.
Conducting peer reviews of colleagues work, ensuring consistency and precision.
Skills & Experience
Proven and relevant pensions administration experience including manual benefit calculations is essential
Understanding of User Acceptance Testing of system changes and new calculation implementation is desirable (training will be provided).
This role demands a keen eye for detail and a questioning attitude.
Inquisitive mindset enabling you to navigate complex scenarios and continuous improvement with confidence.
Collaborative communication skills, and a proactive approach to problem-solving when engaging with technical and non-technical stakeholders.
This role offers hybrid working and the office is located in central Leeds, 5 minutes walk from the train station.
This is an ideal next step for an experienced Pensions Administrator to apply your expertise and knowledge to make a difference in improving the service to members.
If you like to learn & understand things, identify improvements, influence decisions, implement changes and build on your confidence, this role will give you that opportunity and we would love to hear from you.
Join us in shaping the future of pension administration with precision, care, and innovation. Apply today!
The Company TPT Retirement Solutions (TPT) is one of the UKs leading providers of workplace pensions with over 75 years experience of managing defined benefit and defined contribution pension schemes. It has £11.1 billion of assets under management (as at 30 September 2024) and 470,000 members.
TPTs mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Benefits
Competitive salary
Performance-related bonus
Pension scheme
Sports and social events
Training and development plan
Flu jabs
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Sprachkenntnisse
- English
Hinweis für Nutzer
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