Salesforce Business AnalystCulligan UK limited • Wolverhampton, England, United Kingdom
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Salesforce Business Analyst
Culligan UK limited
- Wolverhampton, England, United Kingdom
- Wolverhampton, England, United Kingdom
Über
Leadership & Strategy
Take charge of the CRM platform and team, while nurturing a culture of high performance.
Craft and implement innovative CRM strategies that boost customer retention and elevate loyalty.
Partner with business leaders to streamline processes by leveraging CRM functionalities.
Facilitate ongoing performance evaluations and champion individual development plans.
System Management & Integration
Manage the health and architecture of our CRM platform to ensure optimal performance.
Enhance the integration between Salesforce and other systems, like IFS, to streamline processes.
Ensure that our CRM system effectively supports all departments, including Sales, Marketing, and Customer Service.
Data & Reporting
Oversee the integrity and organisation of CRM data, ensuring effective segmentation and insightful reporting.
Provide valuable insights by leveraging analytics and data mining techniques.
Keep track of customer lifetime value and develop strategies that enhance profitability.
Customer Experience
Map Salesforce processes alongside customer journeys to uncover new opportunities.
Manage direct communications through CRM while transitioning to more cost-effective channels, such as SMS and email.
Create and execute testing strategies aimed at enhancing CRM performance.
Training & Support
Provide users with thorough training and ongoing support to ensure their success.
Address system-related challenges swiftly, demonstrating a sense of urgency and accountability.
Champion a culture of continuous innovation and embrace opportunities for process enhancement.
Requirements Experience
At least 3 years of experience in Salesforce Administration
Background working in a variety of CRM roles, high-traffic environments
Proficient in delivering insightful reports and analytics from CRM data
Skilled in managing and processing extensive datasets
Familiarity with both Sales and Service Cloud platforms
Skills
Meticulous attention to detail and a sharp analytical mindset
Exceptional communication and interpersonal abilities
Collaborative team player with a proactive approach to delivery
Innovative problem-solver with a strong sense of ownership
Skilled at multitasking while keeping the customer at the forefront
Benefits
25 days holiday plus bank holidays
Holiday purchase scheme available
Pension – Salary exchange Scheme
Life Assurance
My Culligan benefits – Discount platform
Culligan Product discounts
Employee Assistance programme
Ongoing Training and Development
Enhanced maternity, paternity, and grandparent leave
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Sprachkenntnisse
- English
Hinweis für Nutzer
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